Jira vs ServiceNow | Top 8 Differences to Learn with Infographics (2024)

FAQs

What is the difference between Jira and ServiceNow? ›

ServiceNow is a more complex and vaster platform and thus takes longer to implement (sometimes you might need the help of a developer), while Jira SM is more straightforward, but might lack some more sophisticated functionalities. ServiceNow has well-established reporting and search functions, as well.

ITIL is the most widely accepted approach to ITSM and can help IT organizations realize business change, transformation, and growth. Jira Service Management provides default ITSM practices (such as standard workflows) so you can customize your service project to meet your company's rules, regulations and requirements.

Real-time, bidirectional Jira ServiceNow integration. If you create or update an issue in Jira, Exalate automatically updates the incident in ServiceNow and the other way around. Sync Jira issues and any ServiceNow entities (incidents, defects, problems, request items, etc).

Yes! While many customers completely replace ServiceNow with Jira Service Management, we also see lots of customers implementing Jira Service Management for ITSM practices they feel ServiceNow isn't adequately serving.

ServiceNow provides organizations of all sizes with the tools, resources, and features they need to ensure success within the Agile methodology.

Jira is a little more versatile than ServiceNow. ServiceNow is a little richer in service functionality than Jira, but it's also more complex to implement. Either option should have the features most IT and service teams need, but ServiceNow has more utility for developers.

And while Jira Service Management can be easily structured to support ITIL, it also offers more flexibility for teams that don't need it. If you're looking for a more structured ITIL-focused solution, you may find that ServiceNow's enterprise service management platform leans more strictly towards the ITIL approach.

Pros. Highly customizable: Workflow tools allow you to tailor Jira to the way your company operates. Multiple integrations: An open marketplace provides a lot of integrations with other popular tools like Github, Salesforce, Outlook etc. Scrum and sprints: Scrum workflow with sprint tracking is supported out of the box ...

Other important factors to consider when researching alternatives to Jira include software development and project management. We have compiled a list of solutions that reviewers voted as the best overall alternatives and competitors to Jira, including ClickUp, Teamwork.com, Shortcut, and YouTrack.

What is the disadvantage of Jira? ›

Some users find the Jira interface less intuitive compared to simpler project management tools. Navigating through various features and settings may require additional time for users to become comfortable.

Zoho Projects is versatile project management software that can easily work as a Jira alternative because of its flexibility. Any type of team or business can make Zoho Projects work the way it's needed. The integration with the Zoho ecosystem makes it an ideal pick for those who already use Zoho products.

Benefits of connecting Jira and ServiceNow: Getting service tickets resolved quickly, improving the customer experience. Increasing visibility of IT workflows and statuses of service tickets. Cross-team communication is built into the support workflow.

The two-way integration between Jira and ServiceNow eliminates information gaps, brings stability, and enhances productivity. Improved cross-team collaboration, faster issue resolution, and speed-up service delivery are benefits of integrating the two systems.

What types of integration technologies and methods does ServiceNow offer? The Now Platform supports most common integration technologies including but not limited to web services, file retrieval/import sets, JDBC connections, LDAP, REST and SOAP, and Excel, CSV, and e-mail transmissions.

Established in 2003, ServiceNow is a cloud-based workflow automation platform for enterprise organisations. What does that mean? Well, think of it as a single platform to connect every element of your IT network, marry it up with business and employee requirements, and manage it all in one place.

ServiceNow ticketing tool excels in incident management. It automatically raises and assigns incident tickets, tracks the incidents' status, and ensures that they are resolved promptly. Such a feature helps IT teams quickly and efficiently resolve issues, improving IT systems' overall availability and stability.

Jira supports any agile project management methodology for software development that your team might need. From agile planning to fully customizable Kanban and Scrum boards, Jira gives you the tools you need to estimate, report and measure velocity with workflows designed to fit your frameworks.