Incorrect weight of the product (2024)

FAQs

What happens if the weight of a package is wrong? ›

If that happens, the package may come back to you, requiring it to be reshipped (and delaying delivery time), or the customer may be liable for paying the difference in postage. Either way, choosing the wrong mail class for a heavier package is likely to result in some unhappy customers.

A quick definition of false weight:

False weight refers to a weight or measurement that does not follow the rules set by the government or the usual practices in a particular place or business. It is not accurate and can be used to cheat people.

Gross weight refers to the total weight of an object or product, including all its components, packaging, and any other materials present. It represents the combined weight of the product itself along with the materials used for its containment or transport.

Void the label and print a new one. Go to Manage shipping labels. Find the item you'd like to void the shipping label for, then from the Actions column, select More Actions, and then select Void.

All USPS services have maximum weight restrictions. In addition, many service types use the package weight to calculate the postage weight. As such, it's important to enter accurate weights for each shipment. Weights are measured in pounds (lbs) and ounces (oz).

Overweight items will be assessed an overweight item charge payable before release of the item, unless it is discovered at the same facility it was entered. Postage and fees refunds are not available.

Net weight is a measurement that refers to the total weight of the goods being shipped or the contents of a package, without including the weight of any packaging or containers. In other words, only the weight the product itself, stripped of all external factors that might contribute to its mass.

But it's important to understand the difference between net and gross weight. Remember, net weight is the weight of the product itself and gross weight is the total weight of the products and packaging.

The net weight must be displayed on the principal display panel (PDP) of the product packaging. The principal display panel is the part of the label that is most likely to be seen by the consumer at the time of purchase.

The United States Postal Service (USPS) is generally quite strict on weight limits for packages and mail. They have specific weight restrictions for different classes of mail and packages, and exceeding these limits can result in additional fees or the package being returned to the sender.

What happens if I put the wrong weight on a shipping label UPS? ›

The UPS incorrect weight shipping charge applies when the weight of a package is different than what you indicated at the time of shipping. UPS recommends rounding up to the next full pound when weighing your packages to avoid being charged for an incorrect weight.

Courier companies plan the pick-up schedule based on the information they receive. If you put the wrong weight on the label, the driver may not have enough space in his van to transport an overweight package. The package is not noticeably overweight – the driver will pick it up.

Please be as accurate as possible when weighing and measuring your parcel. If this information is not accurate it could result in extra charges or your parcel being returned. We recommend you use kitchen/bathroom scales to weigh your parcel and a tape measure or ruler to measure the dimensions.

To avoid Incorrect Weight shipping charge corrections, use any standard scale and round up any fraction of a pound to the next full pound when entering the package weight in your shipping system.

The UPS incorrect weight shipping charge applies when the weight of a package is different than what you indicated at the time of shipping. UPS recommends rounding up to the next full pound when weighing your packages to avoid being charged for an incorrect weight.