Inactive Google Account Policy - Google Account Help (2024)

A Google Account gives you Google-wide access to most Google products, such as Google Ads, Gmail, and YouTube, using the same username and password.

An inactive Google Account is an account that has not been used within a 2-year period. Google reserves the right to delete an inactive Google Account and its activity and data if you are inactive across Google for at least two years.

This policy applies to your personal Google Account. This policy doesn't apply to any Google Account that was set up for you through your work, school, or other organization.

Google also reserves the right to delete data in a product if you are inactive in that product for at least two years. This is determined based on each product's inactivity policies.

How Google defines activity

A Google Account that is in use is considered active. Activity might include these actions you take when you sign in or while you’re signed in to your Google Account:

  • Reading or sending an email
  • Using Google Drive
  • Watching a YouTube video
  • Sharing a photo
  • Downloading an app
  • Using Google Search
  • Using Sign in with Google to sign in to a third-party app or service

Google Account activity is demonstrated by account and not by device. You can take actions on any surface where you’re signed in to your Google Account, for example, on your phone.

If you have more than one Google Account set up on your device, you’ll want to make sure each account is used within a 2-year period.

What happens when your Google Account is inactive

When you don't use your Google Account within a 2-year period, it's then deemed inactive, and all of its content and data can be deleted. Before this happens, you have the opportunity to take action in your account when Google sends you:

  • Email notifications to your Google Account
  • Notifications to your recovery email, if any exists

Google products reserve the right to delete your data when your account has not been used within that product for a 2-year period.

December 1, 2023 is the earliest a Google Account will be deleted due to this policy.

Exceptions to this policy

A Google Account is considered active even if it has not been used within a 2-year period if one or more of these applies:

  • Your Google Account was used to make a purchase of a Google product, app, service, or subscription that is current or ongoing.
  • Your Google Account contains a gift card with a monetary balance.
  • Your Google Account owns a published application or game with ongoing, active subscriptions or active financial transactions associated with them. This might be a Google Account that owns an App on the Google Play store.
  • Your Google Account manages an active minor account with Family Link.
  • Your Google Account has been used to purchase a digital item, for example, a book or movie.

If you want to delete your account

You can delete your Google Account at any time. Learn more.

If you want to download the data from your account

You can export and download your data from the Google products you use, like Gmail, Photos, and YouTube at any time. Learn more.

If you want to recover your account

If you changed your mind after deleting your Google Account, you might be able to recover your account. Learn more.

If you want to put a hold on your account

You can temporarily suspend your Google Account. You might want to suspend your account during military tours of duty, prison sentences, religious pilgrimage, and so on. Learn more.

How to check your activity status

If you're not sure whether your Google Account is inactive, sign in to your Google Account.

Still need help?

If you still have issues or questions, you can ask the community.

Need more help?

Try these next steps:

Post to the help community Get answers from community members

Protect Your Identity Online

Get step-by-step visual guides on the tools and practices that will help you protect your personal information with Google's Online Security Guidebook.

Inactive Google Account Policy - Google Account Help (2024)

FAQs

Inactive Google Account Policy - Google Account Help? ›

An inactive Google

Google
Google Search (also known simply as Google or Google.com) is a search engine operated by Google. It allows users to search for information on the Internet by entering keywords or phrases. Google Search uses algorithms to analyze and rank websites based on their relevance to the search query.
https://en.wikipedia.org › wiki › Google_Search
Account is an account that has not been used within a 2-year period. Google reserves the right to delete an inactive Google Account and its activity and data if you are inactive across Google for at least two years. This policy applies to your personal Google Account.

How to recover an inactive Google Account? ›

If your account is disabled, you can ask Google to restore your access. To get started, head to myaccount.google.com and enter your Gmail address. Tip: If you can't get in to your account, you may be able to download and save account data from some Google Services.

How do I contact Google for account recovery? ›

To get started, head to g.co/recover and enter your Gmail address. If possible, try the following to make recovery easier: Use a computer, phone, or tablet you've previously used to sign into your account. Use the same browser that you usually do, like Chrome or Safari.

How do I contact Google to reactivate my account? ›

Solution
  1. Sign in to your Google Account on a browser, like Chrome.
  2. Select Start appeal.
  3. Follow the instructions. Note: If you own the account, you can request access to it again.
Jul 25, 2024

How do I contact Google for a disabled account? ›

If your Gmail account has been disabled, you can start an appeal or download your account data. To start an appeal, sign into https://accounts.google.com/Login and click "Start Appeal". To download data, sign into the disabled account. If your account is eligible, you'll see "Download Data".

How long will Google keep an inactive account? ›

When you don't use your Google Account within a 2-year period, it's then deemed inactive, and all of its content and data can be deleted. Before this happens, you have the opportunity to take action in your account when Google sends you: Email notifications to your Google Account.

What to do if Google wont let you recover your account? ›

After you select Forgot password and enter your username, we offer you recovery options in order to access your account. If you can't access these recovery options, you can click the link at the bottom of the page to verify your identity. You'll then be given a series of questions to verify that you own the account.

How do I talk to Google support? ›

Ask for help

On your computer, go to Google One. . On the mobile web, at the top left, you can find the Help icon. Under “Need more help?,” tap Contact us.

Does Google have 24-7 customer service? ›

The support service of your Google Cloud organization, such as Enhanced Support or Premium Support. Your service determines whether case support is available 24 hours a day, 7 days a week (24/7). Otherwise, Customer Care is available during Hours of Operation or Business Days. The priority of the case (P1-P4).

Does Google have live chat support? ›

You can send all your concerns via the live chat as you have to describe the issues in a detailed manner and the official will fix the same. So, follow the given steps: Visit the official website of the Google Support page to begin the mode. You may have to log in to your ID and hit your profile icon.

Can my Google Account be restored? ›

If you deleted your Google Account, you may be able to get it back. If it's been awhile since you deleted your account, you may not be able to recover the data in your account. If you recover your account, you'll be able to sign in as usual to Gmail, Google Play, and other Google services.

How do I permanently recover my Google Account? ›

If you have deleted your Google account more than 30 days ago. It is not possible to recover it. The account is permanently deleted and cannot be recovered.

How do I reactivate a deactivated Gmail account? ›

Click the user's name to open their account page. At the top left, a message indicates why the user's Gmail account is suspended. (Optional) To find out how the user can avoid exceeding bandwidth limits in the future, go to Gmail bandwidth limits. At the top right, click Reactivate.

Can I speak to someone at Google to recover my account? ›

For your security, you can't call Google for help to sign into your account. We don't work with any service that claims to provide account or password support. Do not give out your passwords or verification codes.

Is a disabled Google Account permanent? ›

If your appeal isn't approved, your entire Google Account will remain unavailable. If no further action is taken, your account will be permanently disabled and considered for deletion. If you live in the European Union (EU) or are an EU citizen, there may be additional resolution options available to you.

How do I recover a Gmail account that no longer exists? ›

Please go to this link https://accounts.google.com/signin/recovery and start recovering your account. Please follow the on-screen instructions. For successful recovery you need to provide all recovery details on your account. Google will ask you some recovery questions, and like a recent password ***** you remember.

Can you recover a deleted Gmail account from years ago? ›

If you deleted your Google Account, you may be able to get it back. If it's been awhile since you deleted your account, you may not be able to recover the data in your account. If you recover your account, you'll be able to sign in as usual to Gmail, Google Play, and other Google services.

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