Atherton, CA asked in Consumer Law and Business Law for California
We have an account with Xifinity/Comcast. One of the accounts is Internet/Tv service and we pay the monthly bill without it being on auto pay. We have a mobile account and I asked them to take us off auto pay and they refused. I asked them many many times and they still refused.
What is the law on that? Auto pay with a company you have an aacount with in California?
2LawyerAnswers
Answered
- Mill Valley, CA
- Licensed inCalifornia
- (415) 389-9590
- Email Lawyer
- ViewWebsite
A:Yes. Xfinity mobile only uses autopay. It is in the terms of service. You agreed to it. You can use a different mobile phone company if you want.
Yelena Gurevich and Leon Bayer agree with this answer
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Answered
- Consumer Law Lawyer
- Sacramento, CA
- Licensed inCalifornia
- (916) 704-3009
- Email Lawyer
- ViewWebsite
A:Under California law, a company generally cannot force a customer to enroll in auto pay without the customer's consent. If you did not agree to auto pay and repeatedly requested to be removed from it, the company should comply with your request. It's advisable to maintain records of your communication with the company in case you need to dispute any unauthorized charges or take legal action to enforce your rights.
Leon Bayer agrees with this answer
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