If your iPhone or iPad is lost or stolen - Apple Support (PH) (2024)

FAQs

Does Apple Care iPad cover lost or stolen? ›

While Apple's AppleCare+ plans for iPhone have optional (additional cost) cover for theft, available AppleCare+ plans for iPad do not cover loss or theft of iPad devices. If the Find My iPad feature was enabled prior to it being “misplaced”, then if active, you would stand a good chance of locating it.

If it's covered by AppleCare+ with Theft and Loss, you can sign in with your Apple ID and file a claim for an iPhone replacement.

Mark as Lost on iCloud.com/find to lock your device

Sign in to iCloud.com/find. Select your iPhone or iPad. If available, the map zooms in on your device's location. Select Mark As Lost, then follow the onscreen instructions to leave a phone number and message.

When you mark your iPhone or iPad as lost, your device is put in Lost Mode — it's locked with a passcode, payment cards and passes that you use with Apple Pay are suspended, and you can display a phone number and message for someone who finds your device.

For an approved theft or loss claim under AppleCare+ with Theft and Loss, we will provide a replacement product that is new or comprised of new and/or previously used genuine Apple parts and has been tested and passed Apple functional requirements.

If your device is lost or stolen, you can turn on Lost Mode (for your iPhone, iPad, iPod touch, Apple Watch, supported AirPods, or iPhone Wallet with MagSafe), or lock your Mac. Tap Devices at the bottom-left side of the screen, then tap the name of the lost device. Below Mark As Lost, tap Activate.

circ*mstances surrounding your device's loss or theft. For an approved theft or loss claim under AppleCare+ with Theft and Loss, we will provide a replacement product that is new or comprised of new and/or previously used genuine Apple parts and has been tested and passed Apple functional requirements.

So in sum, it took under FOUR days from the claim submission date to the replacement phone being in my hands. Have to say I'm very impressed and I'm never going without AppleCare+ Theft and Loss ever again.

What is not insured? loss or theft, normal wear and tear, intentionally- caused damage, fire or cosmetic damage which does not affect the functionality of the device. defect in design, workmanship, modification or any alteration of the covered Apple device.

The Find My network is an encrypted, anonymous network of hundreds of millions of Apple devices that can help find your stuff, even when it's offline. Nearby devices securely send the location of your missing device to iCloud, so that you can find it in Find My.

Is stolen device protection worth turning on? ›

According to Apple, Stolen Device Protection can help protect your accounts and personal information in case your iPhone is pilfered. This is an optional feature, but Apple recommends everyone turn it on.

With so many people asking that question should already know the answer. You cannot use a stolen iPhone! that depends. if the iphone has find my iphone acive, setting the phone back up might prompt you to enter the password for icloud or itunes.

You can remotely erase your device using the Find My app or at iCloud.com/find. If your device has iOS 15 or later, or iPadOS 15 or later, you can still use Find My or iCloud.com/find to locate it after you erase it.

Can a Stolen iPhone Be Unlocked? Normally, someone cannot unlock your iPhone without a passcode. However, they can factory reset your iPhone and unlock it using the above method or some iPhone unlocking tools.

Both AppleCare+ options provide repair or replacement hardware service for your iPhone. Depending on the plan you choose, you'll get unlimited incidents of accidental damage protection and up to two incidents of theft or loss coverage every 12 months. Each incident is subject to a service fee or deductible.

AppleCare+ with Theft and Loss covers You for repair or replacement of Your device in the event of Theft or Loss, Accidental Damage or Battery Depletion and access to Technical Support from Apple (as set out in clause 4.5). The Policy is sold by Apple and Apple Authorised Resellers.

It depends on the policy you buy, but you can get protection for your iPad against theft, loss, accidental damage (including liquid damage), overseas cover, accessories cover and even eWallet cover – where thieves use payment details stored on your device.

If you already have home insurance you might already be covered, at least when you're at home. But as items such as iPads are easy to lose and attractive to thieves, there's also a good chance your insurer will exclude them, or at least not provide cover for them when you're out and about.

What is this type of insurance? AppleCare+ with Theft and Loss is an insurance policy covering you during the policy period for repairs or replacement of your covered iPhone in the event of theft, loss, accidental damage or battery depletion and it gives priority access to telephone technical support from Apple.