If you need help with your Apple Pay Later loan or purchase - Apple Support (2024)

Table of Contents

If you’ve returned an item or you’re waiting for a refund If you’re having an issue Remove the Apple Pay Later card from Wallet Get a copy of your Apple Pay Later data If you want to get in touch with an Apple Pay Later Specialist

Learn how to manage your loan and view loan details.

Apple Pay Later is no longer offering new loans for purchases with Apple Pay. With iOS 18, the Apple Pay Later card will be removed from the Wallet app.

If you’ve returned an item or you’re waiting for a refund

There are no changes to the existing process for refunds being applied after you’ve returned an item to the merchant. If you return any part of your purchase and are eligible for a refund, in most cases the merchant will notify Apple Pay Later. Keep in mind that processing times will vary by merchant and can take up to 10 days to process. If you have trouble with a refund, contact an Apple Pay Later specialist.

If you’re having an issue

When you make a purchase using an Apple Pay Later loan, the merchant is solely responsible for fulfilling your order and processing returns, exchanges, or cancellations. If you experience an issue with an order, contact the merchant first to see what they can do. If you've contacted the merchant and they haven't resolved your issue, contact an Apple Pay Later Specialist to report an issue.

Remove the Apple Pay Later card from Wallet

In Wallet, tap the card or pass you want to remove, then tap the Info button.
Tap Remove Card at the bottom of the screen.

Learn more about removing passes and cards from Wallet.

Get a copy of your Apple Pay Later data

Download a copy of your Apple Pay Later data from privacy.apple.com.

Go to privacy.apple.com.
Sign in with your Apple ID.
Click or tap “Request a copy of your data”.
Scroll down and check the box next to Apple Pay Later, then click or tap Continue.
Review the selection and click or tap “Complete request”.

Once your request is ready for download, you will be able to access a folder of the Apple Pay Later data associated with your Apple ID. This will include account information such as prior loans, loan amount, and the associated merchant.