FAQs
If a seller ships an item to a buyer and packs it well and it gets damaged in shipping it is NOT the seller fault. It is the postal services responsibility to make it right with the buyer NOT the seller.
Is the seller responsible for shipping damage? ›
It can be a frustrating experience for customers to receive damaged packages. In most cases, the shipping carriers are responsible for the damaged contents. Still, the customer often considers you, the seller, responsible for the bad experience.
Who is responsible for damaged delivery? ›
The carrier is responsible for any damage or loss incurred during the transport. The courier may not be responsible for damages in case of insufficient or improper packaging and protection. Always make sure to follow our packing guides to protect your items properly.
Is the buyer or seller responsible for a damaged package on eBay? ›
The seller is responsible to the buyer, so if the item is lost or damaged during shipping, the seller will refund the buyer.
Who is responsible for goods damaged in transit? ›
Basically, most instances of loss or damage in transit are the seller's responsibility to refund the buyer.
Is the seller responsible for when shipping to a buyer? ›
Under DDP shipping terms, the seller has to pay for the transportation costs. In addition, the seller holds all risks and responsibilities for the transportation of the goods until the buyer receives them.
Who is responsible for shipping buyer or seller? ›
Once the goods are delivered to the buyer's specified location, the title of ownership of the goods transfers from the seller to the buyer. Consequently, the seller legally owns the goods and is responsible for the goods during the shipping process.
What are my rights if a product arrives damaged? ›
You will usually be entitled to a refund, repair or replacement, depending on when you find the fault.
What to do if shipment is damaged? ›
Damaged Freight
- Step 1: Do not turn the driver away! ...
- Step 2: Accept the damaged goods. ...
- Step 3: Document everything. ...
- Step 4: Keep the freight (and Packaging) ...
- Step 5: Prevent further damage to freight. ...
- Step 6: Pay the charges. ...
- Step 7: File the freight claim immediately. ...
- Step 8: Freight Claim Maximum Liability Amounts.
Is the seller responsible for damage during shipping on eBay? ›
Any seller's "no returns" policy gets over ridden by eBay's Money Back Guarantee (MBG). You need to have the buyer file a case in the Return Center and then you as the seller need to follow the steps to either pay for return shipping (refund WHEN received) or just refund the buyer.
Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it for a refund – even if the seller doesn't accept returns.
Who is responsible for a broken item on eBay? ›
Sellers are required to deliver the item as it was described in the listing. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns.
Do I have to pay return shipping on damaged item eBay? ›
Who pays for return shipping? The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description.
Who files the claim for damaged freight? ›
Also known as cargo claims, shipping claims, or transportation claims, a freight claim is a legal demand by a shipper, consignee, or product owner to a carrier for financial reimbursem*nt for a loss or damage to a shipment.
How to ask for compensation for damaged goods? ›
To resolve the problem I request that you [state the remedy that you request: to replace the product with an acceptable product that is the same or of equal value, repair the item at no cost to you or refund the full purchase price of the product].
What is the fault of the shipper? ›
Fault of the shipper as an excepted cause is any negligent act or omission that has caused damage or loss—for example, faulty packing. Inherent vice is some default or defect latent in the thing itself, which, by its development, tends to the injury or destruction of the thing carried.
What to do if an item is damaged during shipping? ›
Claims for Loss or Damage
- If your insured mailing has been lost or damaged in transit, you may file an insurance claim:
- You must retain evidence of insurance for your claim. ...
- You must submit proof — such as a sales receipt or paid invoice — showing the value of the article when it was mailed.
What are the obligations of the seller under a shipment contract? ›
With a shipment contract, the buyer bears the risk of loss for the goods prior to actually receiving them. Here, the seller's only duty is to get the goods to a common carrier and make proper delivery arrangements for the goods to get to the seller.