FAQs
If this happens, you can reset your password by simply importing your wallet again with its recovery phrase in the Wallet Extension's main page. Click Reset your wallet and follow the onscreen instructions thereafter. You will be prompted to create a new password as well.
How do I recover my crypto com passcode? ›
Select Forgot your password?
- Select Forgot your password?
- Enter your registered Exchange email and press Submit.
- An email will be sent to your registered email. ...
- In your email, click the link in the email will redirect you to set a password.
- Once you've created a new password, click Reset Password.
On the Web:
- Go to https://login.blockchain.com/en/#/recover or click Forgot your password?
- Click Use your recovery phrase.
- Enter your Recovery Phrase and click Continue.
- Enter your new password, confirm it and click Reset Password.
- That's it, your wallet has been recovered.
If this happens, you can reset your password by simply importing your wallet again with its recovery phrase in the Wallet Extension's main page. Click Reset your wallet and follow the onscreen instructions thereafter. You will be prompted to create a new password as well.
How do I change my crypto password? ›
Resetting your passcode when you're logged in
- Go to Settings > Security > Change Passcode.
- Enter your current passcode.
- Enter your new passcode and confirm it.
Launch the Crypto.com App and tap Log In to Existing Account. Enter and verify your registered email address. Confirm the reason for locking your account. You will be requested to complete identity verification in the App to unlock your account or contact our Customer Support Team for a manual unlock.
Can you recover your crypto com account? ›
You will be unable to access your Crypto.com account if you don't have the recovery phase of your wallet. Note that there isn't anything like 2-step verification or passwords in this platform. You can only use the 12-word recovery phase. So, if you have lost access to it, you cannot access the Crypto.com account.
What happens if you lose your crypto password? ›
One crucial component of a crypto wallet is the seed phrase or recovery phrase. It is a sequence of 12 or 24 random words that serve as the master key to a crypto wallet. If a user loses their device or forgets their password, they can recover funds using this backup.
Can you recover a crypto account? ›
How to restore your wallet from manually inputting a recovery phrase. As long as you have written down the words of your recovery phrase (typically between 12 and 24 words), you will always be able to restore your old/lost wallets by using that phrase. Steps will differ slightly from wallet to wallet.
How do I change my easy crypto password? ›
If you have forgotten your Easy Crypto Wallet password, you can simply reset it by following the steps outlined below.
- Step 1: Forgot Password. Open up the Easy Crypto Wallet application in your device, from the login screen, click on the 'Forgot password' link and follow the on screen prompts. ...
- Step 2: Reset Password.
If you have lost or forgotten your spending password, you will need to delete the sub-wallet from your device and then restore your wallet using your automated cloud backup master password or the 12-word backup phrase for your wallet. Please find instructions to restore your Bitcoin.com wallet here.
What if I forgot my blockchain password and recovery phrase? ›
If you have lost your password and your Recovery Phrase, you will still be able to recover your custodial funds, however, the funds held in your DeFi Wallet will be lost. For more information about account recovery, please check this support article.
How do I reset my crypto com authenticator? ›
If you wish to reset your 2FA, please follow the steps below:
- Go to Settings from the main menu and tap Security > 2-Factor Authentication.
- Tap the Reset 2FA button at the bottom of the screen.
- Follow the steps below to complete verification using your passkey if it's set up:
For any issues with the crypto.com visa card, you may email us at: [email protected] or contact us at 65-6264-0211.
How do I recover my crypto wallet password? ›
Secret Recovery Phrase
SRP is the only way to recover a crypto wallet. This recovery phrase is a series of words generated by your wallet at setup. SRP acts as a crypto security phrase that can be used to regain access to your account in case you forget your wallet password.
How do I get into my crypto account? ›
How do I log into the Crypto.com App?
- Click Log in to existing account.
- Enter your registered email and tap Log in.
- Complete the verifications below:
However, it is impossible to recover a private key if you lost or forgot it. To not lose your crypto assets, keep your private key a secret and don't share it with anyone.
How do I get authentication code for Crypto com? ›
From the menu in the Crypto.com App, tap on Settings > Security > 2-Factor Authentication > Enable 2FA. Enter your passcode. Scan the QR code with an authentication app or copy the code to add it manually by pressing on the small papers icon. Minimise the Crypto.com App and open up the Authenticator app.
How do I get my crypto com recovery phrase? ›
Where can I view my recovery phrase again?
- Go to Settings and tap Recovery Phrase under the Security section.
- Tap View Recovery Phrase in the pop-up window.
- Enter your passcode to view your recovery phrase and note it down if you need to.
- Tap Done to return to the Settings screen.
