I just bought Bitcoin or another cryptocurrency and I still don't see it in my wallet | Bitcoin.com Support Center (2024)

Summary

When you purchase Bitcoin or another cryptocurrency in the Bitcoin.com Wallet app or via our website it typically takes between 30 minutes to 2 hours for the funds to arrive in your wallet. In most cases the delay is due to your credit card provider or bank's process for settling the purchase.

Table of contents

Processing times for purchases with a credit/debit card

Request for additional identity verification documents

I logged into my bank and it is already showing a debit

How will I know when my funds arrive?

Can my purchase be rejected?

If you have any concerns regarding your transaction, please contact our third-party support agents

If your purchase was made with credit/debit card, on average it may take between 30min - 2hrs to be processed and delivered, but can take longer if additional checks are required on your submitted identification documents or banking institution.

Please be aware: In periods of high demand or network congestion on the Bitcoin or other blockchain network, there may be further delays.

If your purchase was made via Bank transfer (SEPA/GBP), it may take up to 3 days until your funds are wired and processed by your Bank.

Please make sure to check your email inbox (or spam inbox) to see if you have received an additional request to verify your identity. This will delay your transaction if not completed.

If your bank is showing a debit but you have not yet received your cryptocurrency purchase, it is most likely because the transaction is still in process. In the rare event that the transaction is unable to go through, your purchase will be fully refunded.

If you purchased within the Bitcoin.com Wallet app, you will receive a push notification on your device as soon as the purchased cryptocurrency arrives in your wallet. You will also be notified by email as to the status of the transaction. Additionally, you can check the status of your transaction by opening the app and tapping into the relevant wallet to view your list of transactions.

In some cases your purchase will fail either because your bank rejects the purchase or because you do not have enough funds. Please contact your bank by calling the number on the back of your card. Be sure that our third-party payment processor is authorized (Banxa, MoonPay, or Simplex depending on your region).

Purchases can also be rejected if you do not provide the required documents. If there is any issue with your personal verification, remember to check your email.

Please Note: Buy functionality on Bitcoin.com products and services are provided by third-party partners. If your transaction is still pending, or have any other issues regarding that service, please submit a ticket to the appropriate contact center.

If you have any other questions or issues - please contact our support team 😊

Thank you 🙏

I just bought Bitcoin or another cryptocurrency and I still don't see it in my wallet | Bitcoin.com Support Center (2024)

FAQs

Why is my Bitcoin not showing in my wallet? ›

Funds not showing | Bitcoin.com Support Center. Please check your receiving address to ensure that the transaction has indeed been sent. If it has not, then you will need to contact the sending party and ask them why. If the transaction has been sent then please read below.

How long does it take for Bitcoin to show up in wallet? ›

In general, Bitcoin transactions usually take from one to one and half hours to complete. On occasion, a high volume of transactions taking place on the Blockchain could lead to transaction delays.

Why hasn't my crypto arrived in my wallet? ›

Wallet has not been credited: Bitcoin and some other crypto assets use the blockchain to process and record transactions securely. Simply put, they have to be confirmed on the blockchain. When the transaction you initiated hits 2 out of the 3 confirmation blocks required, you will be credited.

Why haven't I received my Bitcoin yet? ›

Typically, a transaction takes between five minutes and three hours to get confirmed. This is normal, and confirmation time depends mostly on current network traffic. You can check the status of your transaction on any blockchain explorer by looking up the transaction ID, sending address, or receiving address.

Why is my Bitcoin taking so long to reflect on my wallet? ›

Insufficient Transaction Fees

Transaction fees incentivize miners to prioritize certain transactions. If you set a lower-than-average fee for your transaction, miners may prioritize other transactions with higher fees. This can result in your transaction waiting longer to be confirmed.

How do I get my Bitcoin into my wallet? ›

How to set up a crypto wallet
  1. Pick a wallet app and download it on a desktop or mobile device; many software wallets have both options.
  2. Create an account. ...
  3. Write down your recovery or “seed” phrase. ...
  4. Add crypto to your wallet.
Mar 8, 2024

How long does it take for Bitcoin to reflect in your account? ›

Key Takeaways. In most cases, Bitcoin transactions need 1 to 1.5 hours to complete. Bitcoin transactions will usually be confirmed with one confirmation within 10 minutes. If several hours have passed without your Bitcoin transaction being confirmed, just wait.

How long does it take to transfer Bitcoin from one wallet to another? ›

How Long Does It Take To Transfer Bitcoin Between Wallets? On average, it can take 60 minutes to send Bitcoin from one wallet address to another. Currently, the Bitcoin network can process about five transactions per second (TPS), with transactions logged in the blockchain about every 10 minutes.

How long does it take for my Bitcoin to reflect in my trust wallet? ›

How long does it take to send Bitcoin from coin base to trust wallet? to send your crypto from Coinbase to Trust Wallet. The transaction can take within 30 to 60 minutes to show on your trust wallet. Once the transaction is completed, you'll be able to see the amount of crypto that you've received on Trust Wallet.

Why is my Bitcoin transaction sent but not received? ›

If you have sent to the correct address but the recipient cannot see the bitcoin in their wallet, then it is possible you have mistakenly sent BTC to a BCH address (or vice-versa). Bitcoin (BTC) can usually be recovered from a Bitcoin Cash (BCH) address (or vice-versa) but this can only be done from the receiver's end.

How to check Bitcoin status? ›

How to track your transactions
  1. From your Wallet home screen, select the transaction you want to view.
  2. This will open a new window with that transaction's details. Scroll down and select 'View more.
  3. Select View on Blockchain.

Can you track a crypto wallet? ›

Using blockchain explorers, analytics tools, and crypto portfolio tracker apps, users can effectively monitor wallet activities and make informed investment decisions. Tracking crypto wallets offers clues and insights about market movements and other web3 trading and security facets.

What is the longest pending transaction on Bitcoin? ›

The record for the longest time a bitcoin transaction has remained unconfirmed is around 14 days. However, it's important to note that this is an extreme case, and most bitcoin transactions get confirmed withing minutes or hours.

Why is my Bitcoin not showing in my blockchain wallet? ›

My crypto does not appear in my balance? A missing cryptocurrency in your balance could be due to pending transactions, wallet synchronization delays, or technical issues. If your crypto is missing or you have further concerns, contact us here.

Why haven't I received my Bitcoin from ATM? ›

If a transaction hasn't yet broadcast / hasn't yet arrived at this address, then you will not see a transaction matching the bitcoin amount on your receipt. This is usually only the case when you lookup your address within 40 minutes after visiting the ATM.

How do I refresh my bitcoin wallet? ›

How do I Refresh or Fix My Wallet if it is showing the Wrong Balance and/or Transaction History?
  1. Choose Transaction History near the bottom of the Wallet Settings page.
  2. Choose Clear Cache.
  3. After clearing the wallet's cache, we recommend scanning that wallet's addresses for funds.
Aug 22, 2024

Where is my Bitcoin wallet? ›

To view your current Bitcoin wallet address:
  1. Tap the Money tab on your Cash App home screen.
  2. Tap on the Bitcoin tile.
  3. Tap Deposit bitcoin.
  4. Copy your bitcoin address.

Why is my BTC not showing up on Coinbase? ›

If someone tried to send crypto to your address but it isn't showing in your account, try the following steps. Note that in periods of high network congestion, it may take longer for a transaction to complete. Close and re-open your app or browser. Update your app to the latest version (if necessary).

Why is my trust wallet not receiving Bitcoin? ›

If you are not receiving your Bitcoin in your Trust Wallet account after sending it from Cash App, there could be several reasons such as delays in processing, incorrect wallet address, network congestion, or technical issues.

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