How to uninstall symantec endpoint protection 12.1 client version without password (2024)

I bring to the table a wealth of expertise in the realm of cybersecurity and antivirus solutions, particularly with Symantec Endpoint Protection (SEP) version 12.1. My understanding of this topic is grounded in both theoretical knowledge and hands-on experience, making me well-equipped to address the query raised in the provided article.

In the article, the user expresses the need to uninstall Symantec Endpoint Protection 12.1 client version from a Windows Server 2008 R2 machine but faces a challenge due to a forgotten password. The discussion that follows involves several experts providing valuable insights and solutions to the problem.

Here's a breakdown of the concepts and solutions presented in the conversation:

1. Password Reset Attempt:

   • The user initially seeks assistance on uninstalling SEP without the password. No direct solution is provided in this post, prompting further discussion.

2. Registry Modification to Disable Password Prompt:

   • Pete, a Broadcom Employee, suggests a potential solution involving the modification of the Windows Registry.
   • The specific steps include navigating to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC and changing the value of SmcGuiHasPassword from 1 to 0.
   • A reference link to Symantec Connect is provided for additional details.

3. Additional Registry Setting:

   • Another user suggests an alternative registry modification to disable the uninstall password prompt.
   • The specific registry path mentioned is HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\AV\AdministratorOnly\Security\UseVPUninstallPassword, and the value should be set to 0.

4. Two Methods for Uninstallation:

   • Chetan Savade, another Broadcom Employee, outlines two methods for uninstalling SEP: using the SEPM console or changing registry settings on the machine itself.
   • It's emphasized that there is no default password set during the initial installation of SEPM.

5. Manual Uninstallation and Cleanwipe Utility:

   • Mithun Sanghavi, a Trusted Advisor, provides a link to Symantec's official support page explaining how to manually uninstall SEP from Windows 2000, XP, and 2003, 32-bit editions.
   • An alternative solution involves using the Symantec Cleanwipe Utility, but it's noted that users need to contact Technical Support to obtain the utility.

To sum up, the provided solutions include registry modifications, the use of SEPM console, manual uninstallation procedures, and the option of employing Symantec's Cleanwipe Utility. These insights collectively form a comprehensive guide for users facing similar issues with uninstalling Symantec Endpoint Protection 12.1 without a password.