① If you purchased the drone from the DJI official channel (such as the DJI Store/Service Center, Amazon LLC, Bestbuy LLC, or local dealer), you will need to offer the order number or case number and proof of purchase for further checking.
② If you purchased the drone through private transactions or a second-hand platform, you need to contact the seller and ask them to log in to the DJI Fly app and unbind the account. After the account has been successfully unbound, you can then log in using your own account. Therefore, please provide us with proof of purchase so we can verify the source.
③ If you borrowed the drone, please contact the owner and ask them to log in to the DJI Fly app and unbind the original account, or have them provide you with the bound account for you to use.
To remove or unbind the aircraft from the account, there is no need to connect the aircraft. But only the bound account can operate this function.
The path is: Profile>Device Management>Account and Device>Remove device from account. Thank you for your understanding and support.
