How to Reset MFA in Office 365 (2024)

Resetting Multi-Factor Authentication (MFA) in Office 365 involves a few steps. Here’s a general guide:

Sign in to Office 365 Admin Center: Log in to the Office 365 Admin Center using your admin credentials.

2.Access the Users Section: Navigate to the “Users” section. This can typically be found under the “Active users” or “Users” menu option.

3.Locate the User: Find the user account for which you want to reset MFA.

4.Disable MFA: Disable Multi-Factor Authentication for the user. This will allow you to reset it.

5.Reset MFA Settings: After disabling MFA for the user, you can then reset their MFA settings. The exact steps may vary depending on the version of Office 365 you are using. Generally, you would:

Click on the user’s account.
Look for an option related to Multi-Factor Authentication or Security & Privacy settings.
You may find an option to “Reset MFA” or “Reset Multi-Factor Authentication.”
Follow the on-screen instructions to reset the MFA settings for the user.

6.Re-enable MFA: Once the MFA settings have been reset, you can re-enable Multi-Factor Authentication for the user.

Go back to the user’s account settings.
Enable Multi-Factor Authentication.
Follow the prompts to set up MFA for the user again.

7.Notify the User: Inform the user that their MFA settings have been reset and guide them through the process of setting up Multi-Factor Authentication again.

8.Test: It’s a good idea to test the MFA setup to ensure it’s working correctly for the user.

Remember that the exact steps might vary slightly depending on the version of Office 365 you’re using and any updates Microsoft has made to the Admin Center interface. Always refer to the official Microsoft documentation or support resources for the most accurate and up-to-date instructions.