Benefits of using NAB
Whether you regularly receive money from overseas, or just need to receive a one-off payment, we make it simple for you or your business.
Simple and efficient overseas payments
Receiving money from overseas is an easy two-step process. Give the payment sender your details, and wait for the sender to complete the transfer.
Tailored solutions for regular users
Whether you do business around the world every day, or just regularly receive international transfers, we can help.
Access to competitive rates
Eligibility criteria applies. Call our NAB Market specialists to discuss your eligibility and rates on1300 960 355.
Changes to the inward foreign currency cheque service
From 30July 2022,we no longer accept foreign currency cheques for deposit or purchase.
You can still receive payments from overseas by providing your account details to the payment sender and requesting they send an international funds transfer.
When we act as intermediary
We act as a go-between (or ‘intermediary’) for many overseas banks so they can send payments to other Australian banks. When this happens, we may first change the payment into AUD before sending the funds to another bank.
If we convert your funds, we’ll let your bank know the foreign exchange rate we’ve used and the amount of fees we’ve taken out, if any.
Details the sender will need
To avoid money going to the wrong account, make sure you’ve given the sender the correct details. You can find most of these details using your account statements or online banking.
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We won’t be responsible and accept no liability for any transfers that are not sent to the intended recipient because incorrect details were provided. We don’t check names against account or BSB numbers.
Here is the information the sender will need.
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The BSB and bank account number you want the money sent to. (Australian banks don’t use IBANs).
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The full legal name on your bank account. Note, we don’t check if the name provided by the sender is associated with the receiving bank account.
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The street address (home or business) linked to your account.
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The NAB branch address where you opened your account.
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Our BIC or SWIFT code NATAAU3303M.
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A NAB Foreign Currency Account doesn’t need a BSB, only an account number. If asked for one, you can use 082-039. To receive money into an AUD account, you will need to provide a BSB number.
Remember, we process transfers based on the BSB and bank account and not the name provided by the sender or on your bank account.
It’s likely the sender will need to provide information about us to the sending bank, which depends on the currency being transferred.
Our correspondent banks by major currencies
We use correspondent banks around the world to process international transfers.
The table below shows a list of our correspondent banks and the major foreign currency they process for us.
Please note, this list may change without notice.
| Melbourne’s account number | Account with bank and SWIFT/BIC | |
|---|---|---|
| USD | Melbourne’s account number 10920636 | Account with bank and SWIFT/BIC Citibank NA., New York |
| GBP | Melbourne’s account number 12231081 | Account with bank and SWIFT/BIC Royal Bank of Scotland, London |
| JPY | Melbourne’s account number 4897 | Account with bank and SWIFT/BIC Sumitomo Mitsui Banking Corp., Tokyo |
| EUR | Melbourne’s account number 10095039541000 | Account with bank and SWIFT/BIC Deutsche Bank Frankfurt |
| NZD | Melbourne’s account number 2012640000 | Account with bank and SWIFT/BIC Bank of New Zealand |
How it works
Receiving money from overseas is a simple process for business and personal customers. Depending on whether you’re receiving Australian Dollar (AUD) or a foreign currency, this is how it works.
AUD transfers from an overseas sender
AUD amounts will be credited directly into the account number provided to us by the sender.
Foreign currency transfers from an overseas sender
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If you’ve given the details of a NAB transaction or savings account to the overseas sender, we’ll change the foreign currency into AUD using the applicable exchange rates at the time of processing.
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We may ask you or the sender for further instructions if your payments are above a certain amount, or if we have any concerns regarding our ability to process your payment.
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You can calculate the approximate amount you’ll receive in AUD using our indicative foreign exchange rates.
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We may need to contact you to finalise your payment. To avoid delays, make sure your contact details are up to date.
NAB Foreign Currency Account holders
If you’ve given your NAB Foreign Currency Account details to the sender, you’ll be able to receive the funds in the overseas sender’s currency. It must match the currency of your NAB Foreign Currency Account.
Learn more about NAB Foreign Currency Account and eligible currencies
If you’re a business customer, you’ll be able to view your NAB Foreign Currency Account and transact on it through NAB Connect.
If you’re not a business customer, you can access your funds or view your account details by:
- receiving printed account statements
- contacting us
- submit a request at a branch or through your banker.
Payment timeframes
We generally process on the same business day if we receive the payment instruction before cut-off times. We may not be able to notify you of delays in processing payments.
If a future payment date is advised by the sender, we’ll process your payment on or after that date.
Locating payments
If you haven’t received an expected international transfer, you can ask the sender for the exact amount and currency that has been transferred along with either:
- the SWIFT GPI tracking number of the transfer (which consists of numbers and letters)
- the name of the bank the sender has used to initiate the transfer, and any payment reference number from the sending bank.
Contact our International Help Desk on1300 888 413 with this information to locate your payment. If NAB can’t locate the payment with the details you have and if you still haven’t received the transfer, the sender will need to address this with their transferring bank directly.
Help and support
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We can reject inward international telegraphic transfers coming into your account if:
- there has been an error in the account details supplied
- the payment doesn’t meet either NAB internal policy, or regulatory guidelines associated with anti-money laundering and counter terrorism financing.
- the sending bank wishes the payment to be cancelled (before we have processed it)
- we have grounds to think the instruction was issued fraudulently.
We won’t always advise you of when your payment has been rejected, but we will advise the sending bank.
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Delays can occur due to international or Australian public holidays or other disruptions to the general banking system.
Other reasons we may not be able to process your payment on time include:
- we received a payment in a different currency to the account it is going in to
- the payment doesn’t meet either NAB internal policy, or regulatory guidelines associated with anti-money laundering and counter terrorism financing
- the funds are not available from the sending bank.
We won’t be responsible and accept no liability for any delays in transfers.
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For any problems or disputes regarding an inward international telegraphic transfer, please contact our International Payment Service Desk on1300 888 413 and select option 2.
If an issue has not been resolved to your satisfaction, you can raise your concerns with the Australian Financial Complaints Authority (AFCA):
email:[email protected]
telephone:1800 931 678 (free call)
in writing to:Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001
Contact us
Request a call back
Let us help you with your overseas transfer and foreign exchange needs.
Call us
Contact the NAB International Payment Service Desk on1300 888 413 and select option 2.
Visit a NAB branch
Visit your nearest NAB branch to speak to us in person.
