Bajaj Finance Limited puts customer relationships at the forefront and is committed to resolving all consumer grievances. The company aims to bring an end-to-end solution for all enquiries andcomplaints/ grievances to offer utmost customer satisfaction.
Customers can connect with us via various service channels such asMy Account, email, call centre, and branches.The same can be reached out by clicking here.
Once connected, the service team ensures prompt response, understands one’s issues, and offer the best possible solution at the earliest.
Read on to know the different ways in which one can filea grievance with Bajaj Finance Limited.
Here are some ways one can register a grievance with Bajaj Finance –
A. Through theMy Account portal/ RAR (Raise a Request)
TheBajaj Finserv customer portal is one of the easiest ways of registering grievances.All customers that have an existing relationship with Bajaj Finserv can log in to the customer service portal –My Account. Once signed-in, they can raise service requests and get resolutions online.
B. Through the IVR service
Here you can contactBajaj Finance Limited at the 86980 10101 and report any issues you face. To complete this process successfully, you need to keep your customer ID handy.
Also,Bajaj Finance Limited extends its services in below 10 Indian languages:
- English
- Hindi
- Bengali
- Punjabi
- Marathi
- Tamil
- Telugu
- Kannada
- Malayalam
- Gujarati
Our call centre is operational as per the below details.
For EMI Network Card-related queries –9 am to 9 pm, Monday to Sunday,handling basic customer queries like loan details, statement requests, card details etc.
For loans and FD-related queries –9:30 am to 6:30 pm, Monday to Saturday.
Bajaj Finance helpline (IVR) is operational 24x7, handling basic service queries like loan information, requests for loan certificates, EMI Network Card-related information, etc.
C. Through emails
You can write to us at[email protected]from your registered email ID. Our dedicated customer service team will resolve the query as soon as possible.
FAQs
You can write an email to [email protected] or call us on 022 41803901 (call charges applicable). This number is operational on all working days from Monday to Friday between 9:30 am and 5:30 pm.
How can I raise my complaint against Bajaj? ›
Email: Write an email to us at [email protected] . Branches: Visit our branches nearest to your location. Customer care number: Call on +91 82400 21692 and get assistance. Website - Bajaj Finserv Customer Care.,.
How to get a refund from Bajaj Finserv? ›
To obtain a refund of excess EMI from Bajaj Finserv, you have several options: Customer service contact: Reach out to Bajaj Finserv's customer service team via phone or email to report the issue and request a refund.
Who is the MD of Bajaj Finserv? ›
Rajeev Jain is the Managing Director and a member of the executive management team of Bajaj Finance Limited.
What happens if Bajaj loan is not paid? ›
We may levy Bounce Charges, or Late Payment charges, if a borrower's EMI payments are irregular, as per our discretion. To know more about the applicability of these charges, click here. Borrowers should be cautious about avoiding this fee, as delayed payments can have a considerable impact on their CIBIL score.
Who is the chief compliance officer of Bajaj Finance? ›
Amit Kumar Yadav - Chief Compliance Officer - Bajaj Housing Finance Limited | LinkedIn.
What are the weaknesses of Bajaj Finance? ›
Weaknesses (4)
- Companies with High Debt.
- Poor cash generated from core business - Declining Cash Flow from Operations for last 2 years.
You can file your complaint with Bajaj Finance Limited through multiple channels. My Account and Bajaj Finserv app: Visit the 'Raise a request' section. Email: Write an email to us at [email protected]. Branches: Visit our branches nearest to your location.
Can I stop Bajaj EMI for 3 months? ›
Bajaj Finance Limited EMI moratorium
Borrowers aren't required to make EMI payments for a specific period, but the interest accrued on the loan for this period isn't waived. The repayment of the deferred EMIs, along with the accrued interest, needs to be made by individuals when the repayment period resumes.
How can I get cash back from Bajaj Finserv? ›
You can earn cashback on bill payments and recharge wherever it's applicable. The cashback you earned gets added to your Bajaj Pay wallet. For example, if you have used Bajaj Pay UPI to pay your electricity bill, you might earn a cashback.
The Bajaj family controls the 97-year-old Bajaj Group, best known for motorcycle maker Bajaj Auto and financial services arm, Bajaj Finserv. The group was chaired by Rahul Bajaj, who shared the fortune with cousins Madhur, Niraj and Shekhar. The patriarch died in February 2022 at age 83.
Who is ownership of Bajaj Finserv? ›
Shareholders: Bajaj Finserv Ltd.
| Name | Equities | % |
|---|
| BAJAJ HOLDINGS & INVESTMENT LIMITED 39.03 % | 623,142,140 | 39.03 % |
| Nirajkumar R. Bajaj 11.91 % | 190,241,580 | 11.91 % |
| Jaya Hind Industries Pvt. Ltd. 3.852 % | 61,506,220 | 3.852 % |
| MAHARASHTRA SCOOTERS LTD. 2.376 % | 37,932,400 | 2.376 % |
1 more rowSanjiv is married to Shefali Bajaj and has two kids.
How can I get a refund from Bajaj Finserv? ›
You can now apply for your TDS refund through My Account. All you need to do is fill in your request details, upload your original form 16A, and your TDS request will be generated. Click on 'Raise a Request' to begin. After your request is submitted, the TDS refund will be processed in 7-10 working days.
What happens if I don't pay EMI for 3 months? ›
Delayed EMI payments often result in lenders levying additional interest, thus increasing the overall cost of your loan. The interest keeps compounding with every delayed or unpaid EMI.
What is the penalty of Bajaj Finserv by RBI? ›
RBI imposes monetary penalty on Bajaj Finance Ltd
The Reserve Bank of India (RBI) has imposed, by an order dated January 03, 2019, a monetary penalty of ₹ 10.0 million on Bajaj Finance Ltd. (the NBFC) for violation of Fair Practices Code of Master Direction DNBR.
How can I block Bajaj Finance from calling me? ›
Frequently asked questions
You can sign-in to our customer portal, select 'Promotional Calls' as your query type and submit your request. You can also reach us through multiple channels to raise your request to stop promotional calls. Additionally, you can also choose to register for TRAI's DND list.
Who is the manager of Bajaj? ›
Sanjiv Bajaj is the Chairman and Managing Director of Bajaj Finserv Limited, the holding group company for all the financial service businesses of the Bajaj Group, which is one of the oldest and largest conglomerates of India.
How can I raise my Bajaj Allianz claim? ›
For additional assistance, you can also reach out to us at 1800-209-5858 or email us at: [email protected]. Claims are subject to terms and conditions set forth under health insurance policy.
How to remove Bajaj Finserv? ›
Steps to Delete Your Bajaj Finserv App Account
- Click on “Menu” once you have logged in to your account.
- Go to “Help and support” and click on “New request”
- Select other and choose the query “Delete my Bajaj Finserv app account”
- Select a reason for deleting your account (from the sub-queries)
