FAQs
If you are unable to log in it may be due to: Incorrect email address - Type in the email address that you used to register with; Incorrect SMS Verification code - Re-send the SMS Verification code and try again; New Phone Number - Didn't receive a code?
How can I recover my crypto com account? ›
Crypto.com Support is dedicated to assisting users in regaining access to their accounts by guiding them through the verification process. Account Recovery Steps: Visit the Crypto.com Support Help Center or dial the official contact number. Explore available resources and FAQs.
How do I unlock my Crypto.com account? ›
Launch the Crypto.com App and tap Log In to Existing Account. Enter and verify your registered email address. Confirm the reason for locking your account. You will be requested to complete identity verification in the App to unlock your account or contact our Customer Support Team for a manual unlock.
Is crypto.com customer service 24 hours chat? ›
We provide 24/7 live customer support.
It's our priority to help you make the most of your Crypto.com experience.
What has happened to crypto com? ›
On 14 November, Marszalek, the firm's CEO, assured users that the exchange was functioning as normal. On June 9, 2023, Crypto.com announced plans to shut down its institutional exchange in the United States by June 21, citing low demand from large financial institutions.
What happens if I lose my Crypto.com password? ›
What happens if I forget my Crypto.com Wallet Extension's password? If this happens, you can reset your password by simply importing your wallet again with its recovery phrase in the Wallet Extension's main page. Click Reset your wallet and follow the onscreen instructions thereafter.
How do I reset my crypto com authenticator? ›
How do I reset my 2FA?
- Go to Settings from the main menu and tap Security > 2-Factor Authentication.
- Tap the Reset 2FA button at the bottom of the screen.
- Confirm whether you still have access to your existing 2FA credentials.
It can be difficult and complicated to recover lost cryptocurrency, particularly when dealing with counterfeiters. However, there are actions you may do to possibly recover your assets by using a methodical approach and getting the help you need. Careful documentation is essential first.
Why is my crypto locked up? ›
Verification of Identity:
Security concerns or questionable activity may lead to freezes. You might need to provide identification in order to unlock your bitcoin.
How do I recover my crypto com passcode? ›
Select Forgot your password?
- Select Forgot your password?
- Enter your registered Exchange email and press Submit.
- An email will be sent to your registered email. ...
- In your email, click the link in the email will redirect you to set a password.
- Once you've created a new password, click Reset Password.
Blockchain customer care +1-208-258-9190 Blockchain offers live chat support for urgent issues. Click on " Blockchain(@) Live Chat" to start from the Business Suite in the upper right corner.
How to bypass crypto com 24 hour wait? ›
To disable the 24-hour Withdrawal Lock:
- Open the Menu and go to “Settings”
- Click “24-hour Withdrawal Lock” under the “Security” tab.
- Toggle off the 24-Hour Withdrawal Lock.
- Click “Disable” to confirm your decision.
- Enter your passcode or confirm using a biometric ID.
All Users' deposits are held in cold storage, for security reasons, however, withdrawal requests - for all cryptos - are automated. In most cases, withdrawals are almost instant and normally should take no longer than 2-3 hours to be processed.
Is crypto.com having problems today? ›
Current Crypto.com status is UP.
Why is crypto com not working for me? ›
Check your internet connection. If it is unstable, then use the Wi-Fi and try to log in again. Delete the cache data of the Crypto.com App. Check the device date and time setting.
Why does crypto com keep saying error? ›
The error messages will pop up when there is a “Buy” transaction within 30 days before or after a “Sell” transaction with a capital loss. The loss should be disallowed and added back to the cost basis of the “Buy” transaction. Note that Crypto.com Tax does not adjust for you in these transactions.
Why not to use crypto com? ›
Crypto.com charges a fee for credit/debit card crypto purchases via its app. If you pay using a credit card, your card issuer may also charge a cash advance fee if you use it to buy cryptocurrency.
