How to Freeze Your Credit - Experian (2024)

In this article:

  • What Is a Credit Freeze?
  • How to Freeze Your Credit
  • What Information Do You Need to Freeze Your Credit?
  • What Does a Credit Freeze Do?
  • Who Can View Your Frozen Credit Report?
  • How to Unfreeze Your Credit
  • How to Freeze Your Child's Credit

You have the right to add a security freeze, more commonly called a credit freeze, to all of your credit reports for free. Doing so can limit access to your credit reports, which may help protect you from some types of credit fraud. There are several ways to freeze your credit at each of the three credit bureaus, but freezing your credit online might be the easiest option.

What Is a Credit Freeze?

A credit freeze is an action you can take to manage access to your consumer credit reports at Experian, TransUnion and Equifax. When you freeze your credit, the credit bureau won't release your report to creditors that want to check your credit as part of an application review process. As a result, creditors may deny applications for new credit accounts, such as credit cards and loans.

Although you'll need to remember to unfreeze your reports before applying for credit, keeping your reports frozen can help prevent someone from opening a new account in your name. You can additionally freeze other types of consumer reports, such as your National Consumer Telecom and Utilities Exchange (NCTUE) report and ChexSystems report, to help keep criminals from opening other types of accounts in your name, such as utility or bank accounts.

How to Freeze Your Credit

If you want to freeze your credit reports, you'll need to request and manage the freeze separately with all three bureaus. You can do this online, by phone or by mail. The fastest and easiest way tends to be online. Some bureaus also have a mobile app that you can use to freeze and unfreeze your report.

How to Freeze Your Credit With All 3 Credit Bureaus
Experian TransUnion Equifax

Online

888-397-3742

Experian Security Freeze
P.O. Box 9554
Allen, TX 75013

Online

800-916-8800

TransUnion
P.O. Box 160
Woodlyn, PA 19094

Online

888-298-0045

Equifax Information Services LLC
P.O. Box 105788
Atlanta, GA 30348-5788

What Information Do You Need to Freeze Your Credit?

If you're freezing or thawing your credit reports online, you'll simply need to log in to your accounts and go to the credit freeze management center. However, if you're freezing your report over the phone, you may need to verify your identity by entering your information or answering questions.

Follow each bureau's instructions when freezing or unfreezing your credit report by mail. You may need to download and fill out a form and include copies (don't send originals) of documents to verify your identity and address.

These might include your:

  • Social Security card
  • Government-issued IDs
  • Pay stubs or tax forms
  • Utility bills or a lease agreement

Credit freeze requests online and by phone tend to be processed immediately, although the credit bureaus technically have up to one business day to freeze your credit. It may take up to three days for a bureau to freeze your credit after they receive your letter.

Learn more >> How to Keep Your Social Security Number Safe

What Does a Credit Freeze Do?

Freezing your credit limits access to your credit report. When your credit report is frozen, the credit bureau won't share your credit report, or a credit score based on the report, with companies that want to check your credit after you apply for a new credit account.

As a result, a credit freeze can help keep someone from:

  • Getting a loan in your name
  • Opening a credit card in your name

For example, when you apply for a credit card or loan, the creditor will usually check your credit history and score to determine if you qualify and what rates and terms to offer you on a new account. If your credit report is frozen, the creditor won't get access to your report or score and may automatically deny your application or tell you that the application is pending.

Take note that a credit freeze doesn't prevent fraud from occurring on your existing accounts. Fraudsters can still steal your physical credit cards, skim account numbers and take over your online accounts. Therefore it's important to routinely monitor your financial accounts and credit reports for signs of fraud.

Learn more >> What Is Credit Card Fraud?

Who Can View Your Frozen Credit Report?

Although freezing your credit reports limits access to that credit report, it doesn't block access completely. The credit bureau could still send your report to people and companies when they request your credit report for a situation that doesn't involve opening a new credit account.

For example, you can always check your own credit reports whether or not they're frozen. Additionally, a credit bureau may create and send a credit report to:

  • Your current creditors: Creditors may check your credit reports and scores while managing your account. For example, credit card issuers might raise your credit limit if your credit score increases.
  • Companies responding to non-credit applications: Companies might want to check your credit when you apply for a job, insurance policy, apartment rental, phone account or utility account.
  • Creditors and marketing companies: Some companies create credit-based filters to screen consumers and send them offers of credit. You can opt out of prescreened credit offers online or by phone.
  • Government agents: Government agents might ask for your credit report to help them comply with a court order or warrant.
  • Debt collectors: A debt collector or debt collection agency might use your credit report to find your contact information.
  • Identity verification companies: Companies might verify your identity or work with a third-party identity verification company that uses the personal information in your credit report to help confirm your identity.

These types of credit checks are recorded as soft inquiries, which don't affect your credit scores.

How to Unfreeze Your Credit

If you want to apply for a new credit account, you'll need to remember to unfreeze, or thaw, your credit reports first. Similar to freezing your credit, you'll have to thaw each report separately, and you can do this online, by phone or by mail. You'll also be able to choose between a:

  • Permanent thaw: Unfreeze the report indefinitely.
  • Temporary thaw: Schedule when you want your report to be unfrozen and refrozen.

Unfreezing your report by phone or online might take a few minutes, although it often happens nearly instantaneously. Legally, the bureaus have up to an hour to lift a freeze.

Scheduling a temporary thaw could be the easiest option. You can schedule thaws for when you know you're going to apply for a new account, and then have your reports automatically refrozen the next day.

How to Freeze Your Credit - Experian (1)

How to Freeze Your Child's Credit

Many children don't have a credit report unless their parents added them as an authorized user on a credit card. However, the lack of credit history and credit monitoring can actually make children a target for identity thieves.

In cases of child identity theft, a criminal might use the child's personal information to get services or open credit accounts in the child's name. And the fraud might go undetected if no one monitors the child's credit.

Similar to freezing your own credit reports, freezing your child's credit reports can limit access to the reports and protect them from fraud. If your child doesn't have a credit report, the credit bureau can create their report before freezing it.

You can go to Experian's Child Identity Theft Protection center to learn more about the process and check if your child has an Experian credit report.

Learn more >> How Do I See if My Child Has a Credit Report?

Frequently Asked Questions

  • Freezing your credit report won't affect credit scores that are based on the report. A creditor might not be able to check your credit score during an application if it can't access your frozen report. However, the credit scoring models can still score the report.

    For example, you can check your own credit reports and scores if your report is frozen. Your current creditors can also continue checking your credit scores. Information can also still be added or removed from your frozen credit reports, which can affect your scores.

    Learn more >> How Often Is a Credit Report Updated?

  • Freezing your credit can be a simple and free way to help protect yourself from credit fraud. It's one of the few proactive measures you can take, and you can always unfreeze your credit reports for free.

    The main drawback is that you need to remember to unfreeze your reports before applying for a new credit card or loan—even if you're applying for a new account from one of your current creditors. If you can't remember your online account's password or you have trouble verifying your identity, you might not be able to quickly unfreeze your credit.

  • A credit lock is similar to a credit freeze in that it limits access to your credit reports. However, credit locks tend to be features that you get with an account at the bureau. You don't need to create an account to request a credit freeze.

    Some bureaus' credit lock programs also come with additional benefits. For example, Experian's paid membership program includes the CreditLock features and real-time alerts when someone requests your locked credit report to make a lending decision.

    Learn more >> Credit Freeze and Credit Lock: What's The Difference?

Continue Monitoring Your Credit Reports

Regularly monitoring your credit reports for changes can be important even if your reports are frozen. Some creditors might not review your credit reports during the application process but still report the opened account to the bureaus; looking for these new accounts could help you detect credit fraud. You can check your FICO® Score☉ and report for free from Experian and get real-time alerts about important changes to your credit.

How to Freeze Your Credit - Experian (2024)

FAQs

Is freezing credit on Experian enough? ›

Although freezing your credit reports limits access to that credit report, it doesn't block access completely. The credit bureau could still send your report to people and companies when they request your credit report for a situation that doesn't involve opening a new credit account.

How do I put a freeze on all three credit bureaus? ›

How to freeze your credit with all 3 bureaus
  1. Equifax: Call the automated line at 800-349-9960 or customer care at 888-298-0045, or go online. ...
  2. Experian: Go online to initiate, or for information call 888‑397‑3742. ...
  3. TransUnion: Call 800-916-8800 or 888-909-8872, or go online.
Aug 15, 2024

Is there a downside to freezing your credit? ›

A freeze can give you a false sense of security — you may still be susceptible to credit fraud or other fraud involving your Social Security number. A credit freeze won't affect your current accounts, but if a thief steals the information on an existing account, your credit may be used without your permission.

How much does Experian lock cost? ›

Experian CreditLock is available as part of a premium identity protection subscription for $24.99 per month, which also includes services such as: Monthly privacy scans and help getting information removed from covered people search sites.

Is it better to freeze credit online or by phone? ›

After placing real freezes for real people through all four of the major credit bureaus, I'm recommending that folks freeze their files by phone, not online.

What are the disadvantages of Experian? ›

The main disadvantage of Experian is that, unlike FICO, it is rarely used as a stand-alone tool to make credit decisions. Even lenders that review credit reports in detail rather than go off a borrower's numerical score often look at results from all three bureaus, not just Experian.

How much does it cost to freeze your credit with the three major credit bureaus? ›

Freezing your credit is free, and you'll need to do it with all three credit bureaus to lock down each of your credit reports. And again, the freeze will stay in place until you lift it.

Do I need LifeLock if I freeze my credit? ›

While freezing your credit offers a robust layer of security, it's not a surefire way to protect against fraud. And it's not the only step you should take to safeguard your credit. LifeLock Ultimate Plus provides an arsenal of identity theft protection services like extensive credit monitoring and fraud alerts.

Does Experian credit lock work for all 3? ›

Note that you must limit access to your credit files at all three national credit bureaus (Experian, TransUnion and Equifax). Locking your credit file at one bureau does not automatically lock it at the others.

Can I still use my credit card if I freeze my credit? ›

A common misconception is that a credit freeze means you can't use your current forms of credit, like a credit card. But your credit report isn't accessed when you purchase something with a credit card. So, freezing your credit file doesn't affect your ability to use your existing accounts.

How many years does a credit freeze last? ›

On the bright side, credit freezes can last for a long time. Most states allow credit freezes to stay in place until you remove them, but other states allow freezes to expire after seven years.

Can my credit score go up if it's frozen? ›

Placing a security freeze on your credit reports does not impact your credit scores in any way. It also doesn't prevent you from getting free copies of your credit reports every 12 months from each of the three nationwide credit bureaus through www.annualcreditreport.com.

How to put a credit freeze on Experian? ›

By phone: Call the automated line at 888-397-3742. You'll go through steps to verify your identity, similar to what you experienced when placing a freeze over the phone.

Why does Experian need my social security number? ›

A Social Security number (SSN) is helpful when compiling your credit history because it is the only identifier uniquely assigned to each U.S. consumer. Experian will ask for it when you order your own credit report to help ensure that we provide you a complete and accurate report.

How do I freeze all three credit bureaus? ›

To freeze your other credit reports, you will need to contact Experian and TransUnion directly. Before applying for credit, you will need to lift your security freeze so that potential creditors can access your Equifax credit report.

Can you build credit with a credit freeze? ›

It's a smart decision to freeze your credit to restrict unauthorized access to your credit report or personal information, especially if you think you might be a victim of identity theft. Can you still build credit with a credit freeze? Yes, you can still build credit with a credit freeze.

Does Experian Boost actually help your credit score? ›

Yes, if you receive a score increase when you add payments with Experian Boost, the increase will happen instantly. Any lender that uses the FICO® Score 8 with Experian data will see that change reflected in score results. Users of Experian Boost whose scores improve see an average FICO® Score increase of 13 points.

How long does it take to remove a credit freeze from Experian? ›

In most cases, if you request to remove the freeze (also known as "thawing" your credit report) online or by telephone, your Experian credit file can be unfrozen within a matter of minutes—although you should allow up to an hour. You can also request to lift your freeze by mail.

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