How to factory reset your Android | Asurion (2024)

Knowing how to complete a factory reset on your phone is important. It can help you unlock a frozen device or wipe your old phone of personal data when you get a new one. If you're not sure how, we can show you.

At Asurion, our experts help millions of customers get more out of their favorite tech every day, from troubleshooting a Samsung Galaxy® that won’t charge to fixing a phone that won't ring. Here are their answers to frequently asked questions about how to reset your Android™ to its factory settings and their tips for resetting your device without losing important data.

Why would you need to factory reset your Android?

Restoring your Samsung® or Google® phone to its factory settings helps protect your personal information when you do the following:

• Sell your phone.
• Trade it in for a new device.
• Give your phone to a friend or family member.
• Need to troubleshoot performance issues, such as a frozen device or forgotten passcode. Our experts only recommend this as a last resort, after you've tried everything else.

Does a factory reset delete everything?

A factory reset deletes nearly all data on your Android phone. That's why it's important to make sure you're prepared to take such a big step.

What a factory reset deletes from your phone:

• Contacts
• Photos and videos
• Music
• Passwords and files
• Accounts
• Messages

What should I do before I reset my Android phone?

Before you restore your Android to factory settings, there are important steps to take to make sure you don't lose your existing data.

1. Back up your Android phone. The first thing you should do is back up your phone. Uploading it to a service like Google Drive™, or one offered by your phone carrier, will ensure you don't lose everything during a factory reset.
2. Plug your Android phone in and connect to Wi-Fi. The backup process can be time-consuming, so you’ll want the power boost. It's also best to save your files over a secure Wi-Fi connection so you don't use up a lot of mobile data during the transfer.
3. Know your login info to restore data after resetting your Android. Before you reset your phone, make sure you know your login information. A Google Account username and password are required to restore data on an Android device—you can typically find your Google Account in Settings.
4. Unpair your Android device. Be sure to unpair or disconnect Bluetooth® devices like your smartwatch or wireless headphones.
5. Sign out of all accounts. Protect your privacy by signing out of all your apps, services, and email accounts and also delete any cards you have saved in your mobile wallet. You should also turn off Find My Device—check out our guide to learn how.
6. Remove your SIM card. Check out our guide to removing your SIM card from your Android device for easy-to-follow steps.
7. Sign out of your Android phone. After backing up your data and completing the checklist above, don't forget to sign out of your Android phone too. Although a factory reset removes all the information stored on the device, this will ensure no one can access your account after you sell or trade in your phone for another one.

How to factory reset your Android phone

You can usually perform a factory reset in Settings, but it can take up to an hour to complete. Make sure your phone is plugged in while you're going through the process.

To reset a Samsung Galaxy phone:

1. Open Settings, then tap General management > Reset.
2. Tap Factory Data Reset > Reset > Delete all.

To reset other Android devices:

1. Open Settings, then search “Reset".
2. Tap Erase all data (factory reset) in the results.
3. Tap Erase all data (factory reset) on the Reset options screen, then tap Erase all data and enter your password or PIN to confirm your decision.

How to factory reset your Android phone when locked

If you can't remember the PIN, password, or pattern to unlock your phone, you may be forced to reset it.

To reset a locked Samsung phone (Samsung Galaxy S8 and newer):

1. Turn off the phone if it doesn't require a PIN to do so. You may have to wait until it runs out of battery and turns off on its own.
2. Press and hold the Volume Up, Power, and Bixby® buttons simultaneously until your phone vibrates and the Samsung logo appears.
3. When the Recovery menu appears, press the Volume buttons to select “Delete all user data" or "Wipe data/factory reset." Then press the Power button to make your selection.
4. Use the Volume buttons again to confirm “Yes" or “Factory data reset," then press the Power button to select it.
5. Once your phone processes the factory reset, you may see the message “Data wipe complete" at the bottom of your screen. Press the Power button one last time to select the option “Reboot device."

Your Samsung phone will reset and power back on automatically when it's time to set it up.

To reset a locked Google Pixel:

1. Turn off your phone.
2. Press and hold the Volume Down and Power buttons until you see the Android logo.
3. Press the Volume buttons to choose the Recovery Mode menu option, then press the Power button to select it.
4. Use the Volume buttons to choose the Wipe data/Factory reset option, then press the Power button to select it.
5. Use the Volume and Power buttons to choose and select Factory data reset.
6. Your phone will display a message telling you the data wipe is complete. Select Reboot system now to restart your phone.

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