How to contact Amazon customer service by phone, email, or chat (2024)

Amazon's knowledge base is full of information and materials to help you help yourself. Still, you might need professional help when no database of common problems helps you solve yours. Contact an Amazon representative if you need one-on-one support for your new Amazon Echo speakers. Amazon's customer service is easy to contact, and there are three ways to do it. This guide shows you how to reach the agents and suggests which contact method best suits your concerns.

You can contact Amazon's customer service in four ways. First, call them via the provided phone number. It's the quickest way to address your issues, which involves direct and real-time communication. You'll also explain things better than when you type.

There's a general Amazon customer service phone number and an option to request a call using their website. You'll provide your country code and phone number via the form because the company operates in many countries. This way, you're paired with the appropriate agent and receive support tailored to your region.

Chat with the team via text if you have call anxieties and want an easier way to articulate your concerns or questions. This option allows you to multitask while waiting for a response.

Third, send an email. It's convenient when your issue isn't urgent and you want an official or written record of the communication. It also gives the team time to respond thoughtfully. Send the email to Amazon from your default email app, or fill in a form on the website with your name, email address, and a brief description of the problem. When you send the form, an agent replies within 12 hours.

Your fourth option is to use social media platforms to draw the support team's attention to your issue.

Contact your shipping carrier for missing or delayed deliveries Amazon didn't handle. The company partners with many carriers, and you'll find their contact information on its website. The common ones in the USA include FedEx, UPS, and the US Postal Service. Other times, you might want to contact a third-party Amazon seller about an item order.

The above methods are available on Amazon's mobile app for Android and Apple iPhones. They also apply to the Amazon website on PCs and mobile devices. The steps may vary and be tricky to perform on the different platforms.

How to contact Amazon's support agents via phone call

Amazon's customer service help page primarily consists of self-serving articles. Call human agents if your problem is complex or isn't addressed. Amazon's customer support team is available to talk on the phone 24/7. The general phone number is 1-888-280-4331. Request a phone call with the provided form on the website if you want a personalized service tailored to your location.

Get Amazon call assistance on the mobile web version

Use your phone or tablet's browser to visit amazon.com.
Sign in to your account.
Tap your profile icon in the upper-right corner.
Select Customer Service from under Your Orders.
Scroll down and select I need more help under Something else.
Select Request call now.
Select your country code and type your phone number into the provided box.
Tap Call me now.

Get Amazon call assistance on the PC web version

Visit amazon.com and sign in to your account.
Hover your mouse icon on Accounts & Lists in the upper-right corner and select Account from the drop-down menu.
Go to Customer Service > Something else > I need more help.
Select Request call now.
Select your country code and type your phone number into the provided box.
Click Call me now.

Get call assistance on the Amazon app

Open Amazon Shopping.
Tap the profile icon at the bottom of the screen.
Tap Your Account.
Under Customer Service, tap Contact Us.
Select a reason why you need assistance. For example, under Account settings and data privacy, select Change e-mail, password or login.
Tap I need more help.
Select Request call now. Navigating this option may be tricky, as its position changes occasionally. In that case, tap random options until you find it.
Select your country code and enter your phone number.
Select Call me now.

Contacting Amazon customer service by email is helpful when you need a detailed response to reference later, such as queries about your Amazon Prime subscription. The email address is [email protected], and it may take hours or days to get a response.

Attach screenshots or photos of the issue to your email, if possible, for a quicker resolution. These images provide visual clarity and help the agents understand your problem. Besides sending an email from your email app, use the provided form on the app or mobile and PC browser versions.

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Send Amazon an email on the mobile web version

Use your phone or tablet's browser to visit amazon.com.
Sign in to your account.
Tap your profile icon in the upper-right corner.
Select Customer Service from under Your Orders.
Scroll down and select I need more help under Something else.
Select Send an email.
Amazon autofills your name, email address, and issue. You can't edit those fields.
Describe the issue in the provided box.
Tap Send E-mail.

Send an email on the Amazon app

Open Amazon Shopping.
Tap the profile icon at the bottom of your screen.
Tap Your Account.
Under Customer Service, tap Contact Us.
Select a reason why you need assistance. For example, under International shopping, select Currency settings.
Tap I need more help.
Select Send an email. Getting to this point may be tricky, as the options change occasionally. In that case, tap random options until you find it. Amazon autofills your name, email address, and issue. You can't edit those fields.
Describe the issue in the provided box.
Tap Send E-mail.

How to contact Amazon's support team via chat

Amazon's online chat assistant can answer urgent questions or resolve account-related issues. It combines the online customer service hub with an interactive chatbot, making it helpful for finding anything you're looking for. Type your questions into the chat window and get relevant responses and actions that the chatbot locates from its database. You also get action buttons at the bottom of the screen to guide you through the process.

Use the live chat feature if the chatbot doesn't solve your situation. It asks whether you want to connect with the person if you tell it the answers didn't solve your problem. The chatbot offers alternatives when no one is available to chat. For example, it might ask if you want to wait for someone in the chat window or request a phone call.

To get support from a real person on Amazon, follow the steps below to chat with them.

Chat with an Amazon agent on the mobile website version

From your phone or tablet browser, go to amazon.com and log in to your account.
Tap your profile icon in the upper-right corner.
Select Customer Service from under Your Orders.
Scroll down and tap I need more help under Something else.
Select Start chatting now.
Amazon's chatbot sends you a welcome message with options. Select Something else.
Select the Amazon Business account registration option.
Tap Chat with an associate now. An agent joins the conversation shortly.

Chat with an Amazon agent on the PC website version

From a PC browser, go to amazon.com and log in to your account.
Hover your mouse icon on Accounts & Lists in the upper-right corner.
Select Account from the drop-down menu.
Go to Customer Service > Something else > I need more help.
Select Start chatting now. A new window pops up and connects you to an agent.

Chat with an agent on the Amazon app

Open Amazon Shopping.
Tap the profile icon at the bottom of the screen.
Tap Your Account.
Under Customer Service, tap Contact Us.
Select a reason why you need assistance. For example, under Prime, select Manage Prime Membership.
Tap I need more help.
Select Start chatting now. Reaching this point may be tricky, as the options change occasionally. In that case, tap random options until you find it.
Amazon's chatbot sends you a welcome message with options. Select Something else.
Select the Amazon Business account registration option.
Tap Chat with an associate now. An agent joins the conversation shortly.

Like most businesses with an online presence, Amazon may prioritize social media interactions to maintain a positive public image. For instance, if you tweet about a shipping issue and tag the company's official handle, the support team may publicly acknowledge the concern and urge you to send a private message to resolve your issue.

On Instagram, X (formerly known as Twitter), and other social media apps, the e-commerce giant maintains its username as amazon with a verification tick. Only engage with the account if you see these signs. Otherwise, you'll fall victim to a scam.

Help yourself to Amazon's support options

Amazon has grown since it launched in 1995, and there are bound to be hiccups in any system that large. Contacting Amazon is easy, whether you need to resolve problems with checkout, smart home devices, missing packages, or your account. Even though Amazon makes it easy to get in touch, it should be your second option because the retailer encourages users to test its knowledge base materials for self-help first. It reduces the agents' workload and cuts the waiting time for them to respond to you by phone, chat, or email.