How to close your Crypto.com Exchange account | Crypto.com Help Center (2024)

FAQs

How to close your Crypto.com Exchange account | Crypto.com Help Center? ›

You are advised to download your transaction history for tax-related purposes, as you will permanently lose access to your transaction history after the account is closed. If all the above actions have been taken, go to Settings > Account > Account Closure to proceed with closing your account.

Contact the Crypto.com support team and request to close the account. Use the exact registered email address. Otherwise, Crypto.com will not handle your request. Then, send your account closure request to [email protected] with the subject line “Close Account.”

On 14 November, Marszalek, the firm's CEO, assured users that the exchange was functioning as normal. On June 9, 2023, Crypto.com announced plans to shut down its institutional exchange in the United States by June 21, citing low demand from large financial institutions.

Closing your account means your Crypto.com App Account, Crypto.com Exchange Account, and your Crypto.com Visa Card will not be accessible again. Please refer to How does the $50 close account fee work for my Crypto.com Visa Card for more information about the cancellation process and fee for your Crypto.com Visa Card.

While the Crypto.com App is only available on mobile, the Crypto.com Exchange offers both an app and a desktop platform. To start trading on the Crypto.com Exchange, users sign up for a Crypto.com Exchange account and complete the 'know-your-customer' (KYC) procedures.

Log in to your exchange account and go to the withdrawals section, which might be under transactions, balances, or wallet. Select the cryptocurrency you want to withdraw, and choose the right network. For example, withdraw the USDT ERC20 token to the ERC20 address you copied from Tangem).

While the shutdown impacts institutional trading, Crypto.com assured retail investors they can still use the platform in the U.S. This includes the exchange's CFTC-regulated derivatives trading.

Crypto.com is a good choice for cryptocurrency traders looking for a platform with relatively low fees and an extensive list of supported currencies.

Your virtual assets are stored 100% safely and perfectly.

We hold all customer assets deposited on our platform in institutional-grade reserve accounts on a 1:1 basis, meaning funds are responsibly backed by Crypto.com and accessible at customers' convenience.

Can I withdraw all my money from Crypto com? ›

Crypto.com users can withdraw USD from the App by selling crypto to their USD fiat wallet and transferring USD funds from this wallet to their U.S. bank account(s) on the ACH network.

Is there a withdrawal fee for USD? Yes, Crypto.com charges retail users a withdrawal fee of US$45. This fee will be deducted from your withdrawal amount.

The Sub-accounts feature allows the Crypto.com Exchange users to set up multiple Sub-accounts under their existing primary account (“Master Account”).

Compared to other cryptocurrency exchanges, Crypto.com is decently secure and trustworthy. Crypto exchanges aren't registered or regulated by the same authorities that monitor online brokers and other trading platforms, which leaves them vulnerable to hackers, scams, and bankruptcy.

Is Coinbase or Crypto.com better? Coinbase is ideal for beginners and those seeking a user-friendly platform, while Crypto.com is suited for those looking for lower fees and a wider range of cryptocurrencies.

You can sign up to Crypto.com from every U.S. state except New York. However, a number of its cryptos and services are not available in the U.S. or are restricted in certain states.

If you would like to close your account, please reach out to our helpdesk team. They will assist you with the account closure process.

Use an exchange to sell crypto

One of the easiest ways to cash out your cryptocurrency or Bitcoin is to use a centralized exchange such as Coinbase. Coinbase has an easy-to-use “buy/sell” button and you can choose which cryptocurrency you want to sell and the amount.