How to claim trip cancellation insurance? | Allianz Global Assistance (2024)

FAQs

How to claim trip cancellation insurance? | Allianz Global Assistance? ›

The easiest way to submit the claim is by visiting the Allianz Global Assistance online claim management tool. You may also call 1-866-884-3556 to get the ball rolling over the phone. Either way, you'll want to have all your plan information at hand.

Allianz Travel Insurance plans can reimburse you for lost trip expenses if you must cancel your trip for one of the covered reasons named in your plan.

If you purchased trip cancellation insurance, you'll need to submit documentation that shows why your trip was cancelled and the total amount of your pre-paid, non-refundable trip expenses which you need to be reimbursed.

You can file a claim on the phone, by mail, online or using the TravelSmart app. Describe what happened, explain your losses, and upload supporting documentation, such as your travel itinerary and receipts. Then, choose how you want to receive payment for an approved claim.

If you need to make a claim because you've cancelled or shortened your trip, your insurer will only accept your claim if you have a good reason for doing this. Reasons may include: unexpected death, illness or injury of you, your partner or people travelling with you.

The most common covered reason is unforeseen illness, injury, or death of the traveler, a traveling companion, or a non-traveling family member. Other common covered reasons include terrorism, inclement weather, or a natural disaster, among others. Not being able to travel as planned is a major concern among travelers.

For the fastest service, you can cancel your plan by visiting our online plan management tool. For a full refund of your premium, you must cancel within 15 days of your plan purchase (depending on your state of residence) and must not have filed a claim or departed on your trip.

A trip cancellation plan provides coverage if your trip is cancelled for a covered reason before you depart for your trip. The benefits could include reimbursing you for the cost of non-refundable travel expenses, like trip deposits and flight change fees, if your trip is cancelled because of a covered cause.

Trip Cancellation

Documentation to support the reason for the cancellation of your trip. Copies of any Accident/Police/Incident Report(s) if claim due to an accident. Documentation showing any received or expected settlements, refunds, or credits for this loss from any other party.

GATHER DOCUMENTS

Look for all the documents that support your claim. These can be receipts, official reports, medical records, photos, or anything else that will help our examiners understand your particular situation.

Is Allianz Global Assistance any good? ›

We at the MarketWatch Guides team awarded Allianz Travel Insurance 4.1 out of 5 stars based on our provider review methodology. Named our pick for concierge services, Allianz offers 24/7 travel assistance through a multilingual team, which can help policyholders with travel and coverage issues while abroad.

Submit your claims online through MyHealth app or portal - there is no need to complete any forms. Simply login via browser or use the MyHealth app to submit and track your claims. 2. What are the terms and conditions that I need to be aware on the claim process?

You can connect with the Allianz Assistance team 24 hours a day, from almost anywhere in the world, via the free Allyz® TravelSmart app or by phone. In the United States, Canada, Puerto Rico and the U.S. Virgin Islands, call 1-800-654-1908. In all other locations, call collect 1-804-281-5700.

Contact your insurer and initiate the claim process. Keep copies of your travel documents and insurance policy handy. Be accurate and truthful.

Death or severe illness/injury affecting you, your spouse, child, or traveling companion ranks among the most universally accepted reasons for trip cancellation claims, covered by all insurers.

Depending on the policy, the free look period typically lasts between 10 and 14 days. During this time, you can cancel your policy for any reason for a full refund. Your refund will typically be issued to your original form of payment, such as a debit or credit card.

The customer will be given a full refund of the premium paid to Allianz Partners, provided that they have not already started their journey or they do not want to claim under the policy. service fee is not being charged by Allianz Partners.

Trip cancellation benefits are usually included in a standard travel insurance policy, but some travel insurance companies sell trip cancellation as a stand-alone policy. You can also buy add-on coverage called “cancel for any reason” travel insurance.

Valid reasons for cancellation claims can include: Sudden injury, medical condition or illness preventing travel. Home emergencies, such as a fire or flood. Destinations becoming unsafe for travel.