How to Charge Extra Fees for Services: A Community Help Guide (2024)

There are often many people posting that they would like to charge extra fees for things which could include:

1. Pet fee
2. Bicycle rental
3. Tours
4. Airport pickup/dropoff
5. Extra cleaning
6. Tickets to events
7. Cooked meals
8. Anything else you can think of

Besides the cleaning fee and extra guest fees, Airbnb does not offer any additional charges that can be offered which will automatically apply to a reservation. With that said, if you have an additional service in which you would like to charge for, you can include this in your listing.

You can advertise extra services on your listing by describing them in your listing description.

If guests would like these additional services, you can charge for them in threeways.

1. Special Offer

When a guest makes an inquiry or request, you can add the additional services by making a special offer. If it is an inquiry, you would need to add the cost of the additional services into the total price of the reservation including the cleaning fee and extra guests if you charge for these. If it is a reservation request, you would need to decline the request and then make a special offer the same as the previoussentence. Once the special offer is sent, Airbnb will add their guest service fee and applicable taxes if any. Please note that the cost of the additional services will be included in calculation of the guest service fee. For this reason, option 3 is more preferable for me.

2. Alteration Request

If you have a guest who has already booked, you can make an alteration request and add the addtional service charges into the total price. Like a special offer, you need to ensure you enter the total amount including cleaning fee and extra guests in the amount box. Here is a Help Guide for Alteration requests:https://community.airbnb.com/t5/Hosts/Change-Price-Number-of-Guests-Check-in-or-Check-out-Dates-A/m-...

3. Resolution Request

This is my preferred way of charging a guest for additional services because the guest and the host do not get charged a host or guest service fee (not yet). If the guest guest makes a reservationand they would like any of these services, you can put the payment through using the resolution center at https://airbnb.com/resolutions and then choosing "Request payment for extra services". This process can be used before, during or after the guests reservation. If you are going this route, only include the cost of the additional services. The other benefit of this is the charges are a separate transaction and easier to handle during tax time. Here is a Help Guide on the resolution center:https://community.airbnb.com/t5/Hosts/The-Resolution-Center-A-Community-Help-Guide-Request-or-Offer/...

I hope this helps in understanding how to charge for additional services.

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