PIN change process for your Canada Crypto.com Visa Card
Written by Mariela
Updated over a week ago
All Canada Crypto.com Visa Cards will be issued with a randomly generated PIN.
Where is my PIN?
The current PIN on your Crypto.com Visa card can be viewed at any time via your Crypto.com App.
Go to your Card page
Tap the card icon (upper right-hand corner)
Tap View PIN
Complete the identity verification
How do I set my own PIN?
The Crypto.com Visa card does not support PIN changes at Canadian ATMs.
The PIN on your Crypto.com Visa card can only be changed via the Crypto.com App as follows:
Go to your Card page
Tap the card icon (upper right-hand corner)
Tap Reset PIN
Complete the identity verification
Enter your new PIN
Activate your new PIN (details below)
How to activate my new PIN?
After each PIN change via the Crypto.com App, a transaction must be made that requires a PIN input. This process is required in order to fully activate your new PIN by following one of 3 ways.
1: By using an ATM
Once you have completed your new PIN request via the Crypto.com App, you can activate your new PIN by carrying out an ATM transaction (Balance Enquiry or Cash withdrawal). You must use your new PIN for this transaction. * Note local ATM fees may be applied.
2: Via a merchant POS terminal- if you remember your old PIN
2.1 Make a transaction where your Crypto.com card is inserted in the merchant terminal
2.2 Enter your old PIN, and the transaction will be approved. This will update the chip on your Crypto.com card, your new PIN should now be fully activated. You should use your new PIN on subsequent transactions.
3: Via a merchant POS terminal- using your new PIN only
3.1 Make a transaction where your Crypto.com card is inserted in the merchant terminal*
3.2 Enter your new PIN**, which will update the chip on your Crypto.com card. It is normal to see a terminal response for ‘’incorrect PIN’’ the first attempt may result in a declined transaction. Start another transaction with your new PIN until it’s approved.
Once the merchant terminal transaction has been approved, all transactions onwards will be authorized and approved/declined as normal with your new PIN.
Note:
**For some merchant terminals, this may take up to 3 declined transaction attempts before your new PIN is fully activated.
