How to change the information in my Cryptopay account? | Cryptopay Help Centre (2024)
Have you ever wondered about changing the email address you'd once linked to your Cryptopay account, or updating an old password? Wonder no more, we got all the answers here! 🧙
To change the email address, you can always contact our support team by sending us a message via live chat or to [email protected].
You can change the password in the Profile section (bottom right corner). Let us quickly navigate you through the process:
Click on the checkmark in the top right corner. All set! 🎉
PRO TIP: enable two-factor authentication (2FA for iOS, 2FA for Android). It's a very important step in ensuring the safety of your account.
If you want to change the verified phone number, then please contact our support team by sending a message in the live chat or by email to [email protected]
Moved somewhere else? No problem! Just send a message regarding it via the live chat or by email [email protected]!
Want to see people's faces melting from just a glance at your referral name? Jot a message about it to our support team in the live chat, or email at [email protected], and we'll make one more dream come true! 🧞
By the way, you can check the actual nickname on the Referrals menu in your account.
Found an error in your name and need to change it? We got you covered, no worries! Our Support team will help you do it via the live chat or by email at [email protected]. ​ Although, in order to make substantial changes (for example, you want to update the specified name from El Doe to Jonathan Stewart Sutherland), you'd need to provide us with an applicable document showing your name.
Our Support team will help you do it via the live chat or by email at [email protected]. Although, in order to make substantial changes (for example, you want to update the specified name from El Doe to Jonathan Stewart Sutherland), you'd need to provide us with an applicable document showing your name.
How to contact our Support team? We're happy to help you with your inquiry! Should you have any questions regarding business accounts, please feel free to contact us in the live chat or via email at [email protected] – our team will get in touch with you as soon as possible.
Avoid Cryptopay Limited as it is not regulated by a top-tier regulator. The first rule of keeping your investments safe is to avoid brokers that are not regulated at all. Having said that, the fact that a broker is regulated is not sufficient to guarantee the safety of your money.
Cryptopay primarily serves individuals looking to manage and utilize cryptocurrencies for various transactions. It was founded in 2013 and is based in Tallinn, Estonia. In July 2024, Cryptopay was acquired by Hero.
Make sure you don't have any active Cryptopay cards, and your balance is 0. To get a card closed, please contact us in our live chat or at [email protected].
Cryptocurrency transactions are irreversible. They cannot be undone by anyone. The only possible solution here is to contact them if you know who that address belongs to. Should you not know who the address belongs to, unfortunately the crypto assets would be considered lost.
With Cryptopay you can do that hassle-free and have different addresses for one wallet! Here is a small guide on how to create a new address within your Cryptopay wallet. You can create a new address for every account (except for Ethereum and ERC20 tokens) you have in your Cryptopay wallet.
If you have any questions regarding our services, don't hesitate to get in touch with our support team agents and operators via live chat. You can also simply email them at [email protected].
Go to your Euro account and click Bank withdrawal: Choose your linked bank account, enter the amount you'd like to send, and click Withdraw: Please note: Bank transfers take 1-2 business days to be processed.
Please note that it may sometimes take a couple of hours, depending on the load of the network. If you notice that your deposit has not appeared in your account after getting the required number of confirmations, please contact our support team in the live chat or via [email protected].
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