Booking.com is one of the most popular online platforms for people seeking hotels, hostels, or any other accommodation when they’re traveling. Due to its convenient and easy to understand booking style, a lot of travelers use this when they’re planning to go out of town.
However, if a sudden event happens or a circ*mstance that you can’t control and you don’t have the choice but to cancel your booking, you’ll be left with the question “How to cancel hotel reservation and get a refund on booking.com?”. Good thing is that it’s not really difficult to do that. In this article, we’ll tell you how you can cancel your reservation and get a refund on booking.com.
Other Articles You Can Read:
How to Cancel Non-Refundable Booking for Tours and Hotels [with sample email template]
How to Cancel Bookings and Get a Refund on Airbnb (Airbnb Cancellation Policy)
How to Cancel Your Hotel Booking on Agoda.com [Refundable and Non-Refundable] with Sample Letter
How to Change Flights or Get Refunds on Cebu Pacific Airlines
How to Change Flights or Get Refunds on Qatar Airways
Step-by-StepGuide on How to Cancel Reservation on Booking.com
The cancellation via email only suits you in case you changed your mind within the permitted period.
Step 1: Remember that when you book accommodation on Booking.com, you’ll get a confirmation email. In this email, you’ll see a button “Cancel Booking”.
Step 2: Click that button.
Step 3: You will be redirected to the page with the details of your booking.
Step 4: At the bottom page, you’ll find the red button “Cancel Booking.” Just click it and your reservation will be canceled.
REMEMBER THESE:
Always pay attention to the information written below the red button. It states the period of booking cancellation.
You can only cancel the booking for free if you chose this option in advance.
Booking.com usually offers “free cancellation”. Most of the time, the rooms with free cancellation are more pricey so always check the price when booking.
Please be reminded that free cancellation can be made at least 2-3 days before the date of your check-in. Sometimes you need to do it even earlier. Different hotels have different conditions, so make sure you know them before reservation. If, however, you decided to cancel the booking one day before your check-in, the hotel will charge the fee from the card you entered when you made the reservation. The total you will be charged depends on the hotel and its terms.
If the booking cancellation suggests a fine, it will be charged from your bank card. The fine stands as a partial payment of your stay. The reason for this is because the sooner the date of your check-in, the owner of the hotel is more likely to be left with no guests. And that’s the purpose of the penalty.
Booking.com will notify you via email about the fine if they encounter some problems regarding charging the money from your card.
How to Cancel if There’s an Unforeseeable Circ*mstance
Step 1: Just write a formal letter to the hotel. It must include the following:
The reason for cancellation;
Why you can’t pay the fine;
Also mention that you really love the hotel and that you’re planning on staying there one day;
It must be written in English;
Send your email to the hotel’s email address.
Step 2: Expect to receive a reply in a few days. In case you receive a recommendation to cancel the reservation on Booking.com, it means that, unfortunately, you’re offered to follow the standard procedure and that you should pay the penalty fee.
If this happens, you can write another email. But this time, you must write a more detailed one:
Describe your situation;
Highlight that you will not stay in the hotel and that you don’t have enough money to pay the penalty fee.
Ask the hotel politely to contact Booking.com to cancel the reservation without the fine.
Again, don’t forget to mention that that kind of hotel will be quickly booked by other people. Just be friendly and positive!
Please remember that before you reserve accommodation on Booking.com, always read the terms and conditions that they have since it depends on the hotel’s cancellation and refund policy. No worries as the cancellation process in Booking.com is smooth!
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About the Writer
Hi there! I’m Fatima. My first major travel was in 2016 in the beautiful city of Cebu. After that, I got interested in traveling. Now I enjoy learning languages and other country’s cultures. My goal is to visit at least one country each year and to share my experiences with other people through writing or blogging. Witness my journey by following me on Instagram.
For accommodations – you can request support with a refund request via the contact details in your confirmation email. For flights – you can request support with a refund request via the contact details in your confirmation email. For rental cars – you can request a refund from the rental car provider.
Contact the Hotel Directly: Contact the hotel's front desk or reservations department via phone or email. Explain why you want to cancel a hotel reservation and kindly inquire if there are any available options.
Hotel cancellation policies offer hotel guests the opportunity to cancel their booking up until a certain amount of days before check-in. Once this date has passed, the hotel might charge the guest a set cancellation fee, a percentage of the booking, or the full amount.
The guest can cancel free of charge until 7 days before arrival. The guest will be charged 50% of the total price if they cancel in the 7 days before arrival. The guest can cancel free of charge until 14 days before arrival. The guest will be charged 50% of the total price if they cancel in the 14 days before arrival.
If you cancel a reservation within any permitted cancellation period which may apply, we will refund you the exact same amount we initially charged you (inclusive of any applicable fees in relation to the Pay in Your Own Currency Service).
Non-refundable means that there won't be any refund for any cancelled booking. Free cancellation means that you will be given a refund if the cancellation is done within the stipulated time.
If your booking is non-refundable, you can't cancel or make changes. If your booking is free cancellation or partially refundable, check your confirmation email or the confirmation page under the "Bookings" section of your account for the cancellation fees.
Experts say most places will offer you a refund if you have a reasonable excuse. If you are stuck with a nonrefundable room, try changing the date of your reservation. Some hotels will let you move the date of your stay if you ask. You can also resell your room and get your money back that way.
In most cases, if you cancel less than 24 hours to the check in date, there is no refund on an OTA (Online Travel Agency) booked reservation. If it is booked directly through the hotel and it is the same time scenario as before, there is a cancellation fee which equals one night's stay.
The refund will be at the hotel's discretion, so your best bet is to appeal to the management's compassion. Although this is a stressful time, you are more likely to succeed if you can keep as calm and polite as possible.
This is often true whether you're paying for the reservation or redeeming hotel points. This is because — unless you book a nonrefundable rate — you can often cancel and rebook your hotel stays for free. In turn, you'll pocket the difference between the old and new price.
Generally speaking, agreeing to pay for a service (whether it be via booking an appointment or booking a service such as a hotel room) equates to entering into a verbal contract. As with any contract, these agreements come with terms and conditions to which you are bound, including any cancellation policy.
In most cases, if you cancel less than 24 hours to the check in date, there is no refund on an OTA (Online Travel Agency) booked reservation. If it is booked directly through the hotel and it is the same time scenario as before, there is a cancellation fee which equals one night's stay.
We may also charge you a cancellation fee and if you paid a non-refundable deposit, such deposit may be forfeited. If you want to book more than 8 rooms then please book through the “Groups and Meetings” section via our Service. You may be asked to sign a written contract or pay a non-refundable deposit.
Every state has to form Real Estate Regulatory Authority. Its important to note word Regulatory. If wish to cancel the booking due to your own problems or its your own decision, you will refund of the money paid as per policy laid down by the builder.
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Hi there! I’m Fatima. My first major travel was in 2016 in the beautiful city of Cebu. After that, I got interested in traveling. Now I enjoy learning languages and other country’s cultures. My goal is to visit at least one country each year and to share my experiences with other people through writing or blogging. Witness my journey by following me on Instagram.