Return to printer solutions | Connection issues
Written By Alan Maxwell 20th Jun 2024
Cmd + Space: start typing ‘System Profiler’
or find it from Mission Control
or:
- Click the Apple icon located in the top left-hand-corner of the screen
- SelectAbout This Mac.
- Then select ‘System Report‘.
- System Profilerwill open up.
- SelectUSBlocated underHardwarein the Contents column on the left side of the window.
- If you have USB 3.0 ports, you’ll see a USB 3.0 selection.
This example Mac only has USB 2 ports.
See further info in this Apple Support Article:
Identify the ports on your Mac
Check the physical ports on your computer:
- If you see ablue USB port, it’s USB 3.0.
- It may also be marked on the outside of the port with either“SS” or “3.0.
See this Google Search for images
If you don’t see any blue ports or markings but you’re still not sure:
- click theStartmenu and openControl Panel. Start typing ‘device manager’
Or within Control Panel open System and MaintenancethenDevice Manager. - Scroll down until you seeUniversal Serial Bus Controllersand open that.
- Look for any item that hasUSB 3.0 in the title:You will see a list of the USB ports installed on your computer.
- If your USB port name contains “Universal Host”, your port is version 1.1.
- If the port name contains both “Universal Host” and “Enhanced Host”, your port is version 2.0.
- If the port name contains “USB 3.0”, your port is version 3.0.
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What customers say about our support...
Customer service were very patient and helpful when communicating with me to figure out the problem with the machine! Thank you for the repair, printer works again! It did take a little longer than expected to get it back, about three weeks instead of two.
The issue I had with the printer was resolved with speed and professionalism.
Support were very helpful but sadly we didn't manage to get the 2010 machine working again and I had to buy a new machine.
Great Job! I was impressed that the printer problems were fixed quickly and returned to me and packaged properly so it was returned to me in great condition, and nothing broke. Nice job! Thanks for your good service!
We ended up not getting the piece repaired due to the cost but support was great about getting back to me which I appreciate.
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