How do I create a shipping label to return a purchase to the seller? (2024)

This article has information related to purchasing shipping labels from the Shipstation. If you purchased your shipping label through the PayPal Shipping Center, visit our PayPal Shipping Center for more information.

If your seller has turned on thereturn label feature, you'll be able to print and pay for a domestic orinternational return shipping label from your PayPal account.

The returned item must be in thesame condition as when you received it and you’re responsible for any costsassociated with the return. If you’re shipping internationally, please mark“Returned Cargo” on the outside of the package to avoid tax charges.

We suggest you retain a copy ofthe shipping label to verify the address of the recipient. If needed, we mayask you to provide this document later.

Here’s how to create and printa return shipping label:

1. Go toActivityand selectAll Transactions.
2. Click the payment for the item you want to return.
3. Scroll to the bottom of the “Transaction Details” page and click ReturnShipping Label.
4. Complete the form and click Continue.
5. Make sure the information is correct and click Pay and Continue.Your PayPal account is charged for the label.
6. Click Print in the return label pop-up window.

We'll send you and the seller anemail with tracking information to confirm that you're returning the item.

Tips:

• Before you create your return shipping label, ask the seller about thereturn and refund policies.
• If you choose a different shipping company than the seller used,re-enter your address and shipment information. You can create one return labelper transaction.