Please review the instructions below:
- If you imported your Airbnb or Vrbo listing, your Airbnb or Vrbo reviews are already connected to Houfy. Just periodically pull in the latest connected reivews.
- If you use both Airbnb and Vrbo, you can connect reviews from both sites. For example, if you imported your Airbnb listing, those reviews are already connected. You can connect your Vrbo reviews as well. And vice versa.
- If you manually added a property, you can easily connect reviews from Vrbo, Airbnb, or both. It does not matter in which order you do this, as Houfy automatically sorts all reviews by date.
Log in > Menu > Manage Listings > Edit > Reviews > Click on the Import Reviews link
- Select listing site from drop down menu.
- Copy/paste your listing URL.
- Wait for the Fetching Preview message to disappear.
- Check box to agree.
- Click Import.
***Don't forget to keep these reviews current by periodically updating them on Houfy.***
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Can I later import my reply to an Airbnb or Vrbo review left by my guest?
Not if you already imported the review. Once the review is imported, any replies cannot be imported later.
Will my Airbnb or VRBO reviews still show up on Houfy once I remove my listing from these platforms?
Houfy saves all data imported or added to your Houfy listing.
Notification about a review on my listing
When a guest posts a review on your property, you will receive an email notification to your registered email address on Houfy.
On Houfy, you can not directly post a review about the guest, but you can ask them to review your listing and add your reply to their review.
Can I delete a retaliatory Airbnb or Vrbo that I imported over?
In some cases we remove imported reviews.
We remove reviews on a case by case basis.
Does Houfy automatically update my Airbnb and Vrbo connected reviews?
Hosts should periodically pull in the latest reviews as Houfy does not automatically update reviews.
Can I reply to an imported Airbnb or Vrbo review from my Houfy dashboard?
No. You can only reply to Houfy originated reviews. Replies to Airbnb and Vrbo reviews must be done via their respective platforms.
Can I later import an Airbnb guest's reply to an imported Airbnb review?
Not if you already imported the review. Once the review is imported, the reply cannot be imported later. Finalize review replies on other platforms before pulling reviews into Houfy.
Does Houfy import reviews from other sites besides Vrbo and Airbnb?
Houfy does not import reviews from other sites besides Airbnb and VRBO
I can’t pull my reviews from Airbnb to my Houfy listing?
We frequently see the one of the following errors occur: The listing on Airbnb or VRBO is hidden/inactive The url points to a calendar ics url.
How do I export my reviews on Houfy?
You can import reviews from Airbnb and VRBO/Homeaway into Houfy. These reviews get sorted by date.
How do I update my connected Airbnb and Vrbo reviews?
Manage Listings Edit Reviews Click the Pull in new reviews link 1) If you are listed on both Airbnb and Vrbo, and only imported reviews from one site, you canimport reviews from the other platform.
How to add reviews from my Website / Tripadvisor / Booking and others to Houfy?
Please be advised Homeaway/VRBO & Airbnb reviews can be imported into Houfy.
You can easily request a review from a guest by following these instructions:
How can guests submit a review?
Guest can scroll to the top of the reviews section of your listing and then click the "write a review" link.
