FAQs
You'll have the option to choose from a selection of cryptocurrencies. If you're using MoonPay via a partner wallet app, your wallet will provide the correct address. Select the cryptocurrency and enter the amount you want to buy in fiat or crypto.
How do I use MoonPay to buy crypto? ›
You'll have the option to choose from a selection of cryptocurrencies. If you're using MoonPay via a partner wallet app, your wallet will provide the correct address. Select the cryptocurrency and enter the amount you want to buy in fiat or crypto.
Why is MoonPay not accepting my debit card? ›
If your bank says, "Your transaction has been declined", contact your bank for help. The drop may happen if there are card details, verification, address, or suspicious activity issues. Some banks may not process crypto orders because they don't know about cryptocurrencies or have regulatory concerns.
Why isn't my MoonPay working? ›
If you're using a smartphone or tablet
Check if there are any Operating System updates for your device. Make sure you've got the latest version of the MoonPay app in the app store. Android only: Clear your mobile app cache. Try accessing buy.moonpay.com through your device's web browser instead.
Can I use my debit card on MoonPay? ›
Sell your preferred cryptocurrency in more than 80 supported countries using the local currency of your bank account. We offer different payment options that cater to your local region. MoonPay supports local bank transfers, and credit/debit cards for Push-to-Card sell transactions.
How long does it take to buy crypto on MoonPay? ›
Generally, your crypto will arrive between 5-20 minutes. Some transactions may take a few hours to complete.
How long does it take for MoonPay to verify identity? ›
We verify accounts to keep everyone safe when using MoonPay Here's what to know about the time it usually takes: We can often process documents automatically, which only takes a few minutes. But sometimes, we'll need to review documents manually. And this may take longer — potentially a few business days.
Why can't I buy crypto with my debit card? ›
Contact Your Bank: Sometimes, banks may block certain types of transactions, including those related to cryptocurrency, as a precautionary measure. If you're experiencing issues with your card payments, a simple call to your bank can often resolve these blocks and provide clarification on any transaction limits.
What are the disadvantages of MoonPay? ›
MoonPay's greatest drawback are transaction fees. You pay trading fees and variable network fees, and MoonPay is significantly more expensive than crypto exchanges like Coinbase and FTX.US. Paying 4.5% on card payments is incredibly steep. And MoonPay charges dynamic network fees on BTC, ETH, and ERC20 tokens.
What is the MoonPay controversy? ›
In December 2022, MoonPay and Yuga Labs were sued in a class-action lawsuit alleging that Yuga Labs, Bored Apes, and MoonPay had "artificially inflated the price of [Yuga Labs'] digital offerings by using celebrity insiders, who promoted the NFTs without disclosing their financial relationships to the firm." MoonPay ...
Cards only: In the U.S., you can use MoonPay only with a credit or debit card (or a card linked to Apple Pay or Google Pay).
Can MoonPay be trusted? ›
MoonPay is a safe crypto payment solution. According to its website, all data is encrypted in transit using AES-256 block-level storage encryption. The company also has a bug bounty program that rewards people for discovering weaknesses in MoonPay's security to help them make improvements.
What is MoonPay and how does it work? ›
It's an on- and off-ramp service that enables customers to buy cryptocurrency assets using a whole range of traditional payment methods. With its user-friendly interface, an abundance of payment options, and commitment to security, MoonPay has quickly become a go-to payment service in the crypto world.
Can I withdraw money from MoonPay? ›
MoonPay supports payouts to local bank accounts, and now credit/debit cards in 80+ countries for "push to card" sell transactions.