How can I request a refund in Apple Cash? (2024)

FAQs

How can I request a refund in Apple Cash? ›

You can generally return purchases made using Apple Pay by providing the receipt. When the merchant processes your refund, it goes back to your payment card automatically. If you don't have the receipt or the merchant asks for more information, you can provide the Apple Pay card number for your payment card.

Using any Cash transaction is the same as giving someone money on the street. In most cases, the only recourse is to ask for your money back from the person you gave it to if they have already accepted it.

If you accidentally sent money to the wrong person via Apple Cash, you can quickly cancel the payment within the Messages app.

Apple Card gives you unlimited 3% Daily Cash back on everything you buy at Apple — whether it's a new Mac, an iPhone case, games from the App Store, or even a service like Apple Music or Apple TV+.

Cancel the payment

To cancel an Apple Cash transfer, open iMessage and find the conversation you've had with the scammer. Select Payment. Then, in the wallet app, click Latest Transaction and select the payment you want to cancel.

Can I dispute an Apple Cash transaction with Apple? No. Apple Cash is a peer-to-peer money transfer service, similar to Venmo. Apple Cash transfers can't be reversed, because the user technically agreed to the transfer.

If you have an Apple Account balance that you can't use

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple ID balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund.

If you don't see Cancel Payment, the person has already accepted the payment. Try asking the recipient to send the money back to you instead. Depending on your bank or card issuer, it might take 1-5 business days for the money to be refunded.

Please call 1-800-MY-APPLE and speak to an Apple Specialist for more information.

Will Apple give me my money back? ›

You can always return the item to any U.S. Apple Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time. To locate an Apple Store in your area, please refer to the Apple Retail Store Locator.

On iPhone: Open the Wallet app, tap your Apple Cash card, tap the More button. , then tap Transfer to Bank. . On iPad: Open the Settings app, tap Wallet & Apple Pay, tap your Apple Cash card, then tap Transfer to Bank.

Cancel or dispute a payment

Your Apple Cash card will open in the Wallet app. Under Latest Transactions, tap the payment, then tap it again. Tap Cancel Payment.

While banks are generally obligated to refund money lost to fraud, they may deny the refund if you were negligent or involved in the scam. Whether or not your bank will refund scammed money depends on the bank's policies, the type of scam, and how you paid. But there are consumer protections available.

Apple Cash is a digital card in Wallet that lets you send and receive money in Messages or Wallet. The money you receive appears on your Apple Cash card in Wallet. You can spend it however you like in stores, online, and in apps with Apple Pay.

If the person you sent money to has not accepted the money yet, you can cancel the payment.

If you don't see Cancel Payment, the person has already accepted the payment. Try asking the recipient to send the money back to you instead. Depending on your bank or card issuer, it might take 1-5 business days for the money to be refunded.

If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement: Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.

You can transfer up to $10,000 per transfer and up to $20,000 within a seven-day period from Apple Cash to your bank account. You can only transfer your money to a bank account in the United States. There are no fees to transfer your money from Apple Cash to your bank account, unless you use an Instant Transfer.