On this page, we have put together a variety of helpful articles to help you solve any problem you might encounter. Didn't find a solution? Don't worry. We've got your back! 🐠
🌊 To contact us through the game on an iOS or Android device, please do the following:
1. Open the in-game Settings menu ⚙️ and tap Help and Support ❓.
2. Choose any article from any topic.
3. At the bottom of the screen, you'll see "Was this helpful?" Tap No, then tap Contact Us to start a conversation.
4. Provide as much information about the issue as possible, tap Submit, and pick the appropriate type of problem.
🌊 To contact us through the game on a macOS device, please do the following:
1. Open the in-game Settings menu ⚙️ and click Help and Support ❓.
2. Wait for the chat icon 💬 in the lower right corner and open it.
3. Provide us with as much information about the issue as possible, click Submit, and pick the appropriate type of problem.
🌊 To contact us through the game on a Windows device, please do the following:
1. Open the in-game Settings menu ⚙️ and click Help and Support ❓.
2. Describe your issue in as much detail as possible, filling out the form, and click Submit.
🌊To contact us through the web site, please do the following:
1. Open our Web Support page.
2. Wait for the chat icon to appear in the bottom right corner of the screen and tap/click on it 💬
3. Provide as much information about the issue as possible in the message and tap/click on ➡️.
4. Provide your name and email address, and then pick the appropriate type of problem.
🐳 Please note:
Choose the most appropriate category for a quick response from our team. For example, if you haven't received a purchased item, pick "In-app purchases". Lost objects, however, fall under a different category.
You can also contact us by filling out this form. We'll do our best to help you solve the issue!
FAQs
Make sure your device software is updated to the latest version. Delete the game from your device and redownload it from the corresponding application store. Don't worry: your game progress won't be lost as long as your device is connected to the internet. Make sure your device meets our minimum system requirements.
How do I recover my Fishdom account? ›
I lost my game progress
- Delete the game and reinstall it from the appropriate application store.
- Connect the game to the same social network account it was associated with.
- A pop-up window offering to download an existing save file associated with your account will appear. Select Yes and then type CONFIRM.
Make sure your device software is updated to the latest version. Delete the game from your device and redownload it from the corresponding application store. Don't worry: your game progress won't be lost as long as your device is connected to the internet. Make sure your device meets our minimum system requirements.
How do I reset my Fishdom? ›
Go to Settings > Apps, choose the game you wish to reinstall, and tap Delete. Restart your device. Go to the Google Play Store and download the app again. Make sure to check that you have a stable internet connection before you launch the game.
How do I restore purchases on Fishdom? ›
If the connection was lost during or right after the purchase, try restarting your device and check to see if the purchase shows up. If the purchase still doesn't appear in the game, contact our customer support.
How do I contact Fishdom? ›
🌊 To contact us through the game on an iOS or Android device, please do the following:
- Open the in-game Settings menu ⚙️ and tap Help and Support ❓.
- Choose any article from any topic.
- At the bottom of the screen, you'll see "Was this helpful?" Tap No, then tap Contact Us to start a conversation.
Some games autosave your progress when you're signed in with Google Play Games Mobile App. If your game autosaves, you can sync your game data and pick up where you left off. If you get a new Android phone, to restore game progress, sign in to the same account you used before.
Why is my game stopped working? ›
The frustrating issue is often the result of insufficient system memory (RAM). Game files can also be corrupted or your system might be running too many apps all at once, overloading the available computing resources like CPU, GPU, and RAM.
How do I clear my Fishdom cache? ›
For Android devices, you can try clearing your application cache:
- Go to device settings -> Applications.
- Select Fishdom in the application list.
- Find the Clear Cache button, tap it, and reenter the game.
Of the top 50 highest-grossing mobile games of all time, several are published by Playrix. One of their most popular titles, Fishdom, generates an estimated revenue of $200,000 every single day. Here we'll explore the data-driven approach Playrix uses to maximize the effectiveness of their ad impressions.
How do I update the game?
- Open the App Store on your device.
- Tap the Updates icon on the bottom panel.
- If a new update is available for your game, it will appear in the list. Tap Update next to the update description to download it.
🌸 Using your Google account (Android):
- Download the game from the store on your new device.
- Connect the newly installed game to the same Google account used on your old device.
- Tap/click "Select" in the pop-up window in the "On server" option.
- Type OK and press Confirm.
Tap Apps. It's next to an icon of four circles in the Settings menu. You will see an alphabetical list of all the apps installed on your Android device. Tap the app you want to restart.
How do I fix my fishdom game? ›
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- Restart your device and reenter the game.
- Make sure your game is updated to the latest version. ...
- Make sure your device is updated to the latest version.
- Delete the game and reinstall it from the application store. ...
- Make sure your device meets our minimum system requirements.
Force stop, then reopen the app or game
- On your device, open the main Settings app .
- Tap Apps or Manage applications (depending on your device, this may be different).
- Tap the app you used to make your in-app purchase.
- Tap Force stop.
- Re-open the app you used to make your in-app purchase.
Make sure that you're signed in with the same Apple Account that you used to make the purchase. Make sure that in-app purchases are allowed on your device. Restart your device. If you were charged for the purchase and you still can't restore it, contact the app developer for support.
How do I recover my game account? ›
For Android users
- Add your Google account in your device settings (Settings → Accounts → Add account → Google).
- Launch the game.
- Open Settings in the game, Other tab.
- Press Sign In near Google Play Account.
🌸 Using your Google account (Android):
- Download the game from the store on your new device.
- Connect the newly installed game to the same Google account used on your old device.
- Tap/click "Select" in the pop-up window in the "On server" option.
- Type OK and press Confirm.
I've Lost Access to My Account
- Search through your email accounts for any messages mentioning 'Supercell ID'. This will help you find the email you attached to your Supercell ID.
- Once you know the email, enter the in-game Settings and tap the 'Supercell ID' option.
- Select 'Log in' and enter your email address.
If you switch to a new Android device, your game progress will be loaded automatically when you log in to log in to your Google Play Games account. You can continue your progress on multiple Android devices, by signing into the same Google Play Games account and this way your progress will be saved between the devices.
