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Registered Account
My Notes
Save as template Any Questions?How long do transfers take? HKD transfers within HSBC are done instantly if you select the Transfer date as Today. Otherwise, they will be done on the date specified in your instruction. Will my account name appear on the recipient's account details?
Your account name will appear on the recipient's account details only if their account is within HSBC. However, it will not appear if the recipient's account is a Hong Kong Dollar Passbook Savings account. Do I need to input the account number with the bank code?
No. You only need to enter the 12-digit account number. How far in advance can I instruct a transfer to be made?
Anytime from one day to 45 days. Do I need to pay for making a transfer?
No charge is required for transfers within HSBC. What is the maximum amount of funds that I can transfer to a self-named account with HSBC in Hong Kong via Internet Banking?
You can transfer up to the available balance in your HKD account to each self-named HKD account within HSBC via Internet Banking. How much money can I transfer to a registered account via Internet Banking?
You can transfer up to HKD1,000,000 to each registered third party account per day via Internet Banking. How do I register accounts for fund transfers?
To set up a Registered Account, please download the 'Internet Banking Registered Transfer Accounts - Limit Increase and Maintenance Request Form', complete it with your signature, and return it to any HSBC branch in Hong Kong. Registered Accounts will be set up within 3business days from receipt of your request. The reference to "business day" means a day, other than a Saturday, Sunday or public holiday, on which banks are open for general business in Hong Kong. How much money can I transfer to non-registered third party accounts per day via Internet Banking?
You can transfer up to the HKD400,000 to non-registered third party accounts per day via Internet Banking. You can also make transfers via Phonebanking and local / overseas ATM. The total amount of money that you can transfer to non-registered third party accounts via all of the 3 automated banking channels per day is HKD400,000. You may go to "My Details" and select "View and Set Transaction Limit" for details. Need more information?
Please call the following PhoneBanking service hotlines: | HSBC Global Private Banking customers | (852) 2233 3033 | | HSBC Premier Elite customers | (852) 2233 3033 | | HSBC Premier Customers | (852) 2233 3322 | | Other Personal Banking Customers | (852) 2233 3000 |
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Registered Account
This is a useful feature if you transfer large amounts regularly (for example, pay school fees) to the same third-party account. For your own protection you are required to register these transfer accounts by submitting a request form to any HSBC branch in Hong Kong. Once the Registered Account has been set up, simply choose the 'Registered HSBC Account' option when making your transfer request and select the required account to which you wish to transfer funds. Back My Notes
A handy notes section is available where you can remind yourself what the forward-dated transfer or template is about. Please note that this section does not form part of the instruction you send to the bank. Back 'Save as Template' Option
If you have selected this option and click Go, your transaction will be processed by the Bank and this will also create a pre-input transfer instruction that you can use in the future for a similar transaction. Back | FAQs
To speak with a team member for help with your day-to-day transactions and inquiries, call 877.472. 2249.
How do I contact HSBC USA? ›
To speak with a team member for help with your day-to-day transactions and inquiries, call 877.472. 2249.
How do I unlock my HSBC account online? ›
Go to the online banking log on page, locate the security code field and then select the 'forgot PIN' link. From there, enter the answers to your security questions, enter the unlock code from your device and follow the onscreen instructions to create a new PIN.
What will happen to my HSBC bank account? ›
What is happening to HSBC Canada? The HSBC Group agreed to sell HSBC Bank Canada to the Royal Bank of Canada. From the 28 March 2024, HSBC Canada customers will have the option to become customers of the Royal Bank of Canada.
How does HSBC communicate with customers? ›
Most personal banking customers will receive messages from HSBC by post or via their online banking service. Our online banking facility provides a high level of security whether you log on using a desktop or laptop computer or an HSBC app on your mobile device.
Who owns HSBC Bank? ›
HSBC UK Bank plc is a British multinational banking and financial services organisation based in Birmingham, England. It is a wholly owned subsidiary of the global HSBC banking and financial group, which has been headquartered in London since 1993.
What can I do if my bank account is locked? ›
Unlocking your bank account depends on the reason your account was locked in the first place. If you suspect your account was locked due to a bank error, contact the bank immediately to explain the problem and provide any requested documentation.
How do I unfreeze my HSBC account? ›
If you'd like to reactivate a frozen account
Please call us on 0800 030 4516* as soon as possible to arrange a Safeguard appointment to review the information we hold about you and your business.
How long does HSBC temporarily locked? ›
The Secure Key is now temporarily locked and you will be unable to use it for approximately 1 hour. This message will remain on the screen of the Secure Key until the lock out has expired, then the Key will automatically power off.
Why is HSBC closing down? ›
While announcing the planned 2023 branch closures, HSBC said it had seen a substantial decline in customers coming into its branches over the last five years, but especially since the pandemic.
HSBC Holdings plc ('HSBC') today announces that it will exit its US domestic mass market retail banking business through several transactions, pending regulatory approval.
Can HSBC close your account? ›
If all of your accounts are inactive or dormant, we may freeze or close them. This means you'll no longer be able to make transactions.
How do I recover my HSBC online banking? ›
What if I've forgotten my username and password? If you've forgotten your username, please call our contact centre. If you've forgotten your password, log on to HSBC Online Banking and select 'Forgotten your password' on the navigation menu. You can then follow the prompts to reset it.
Why is my HSBC online banking suspended? ›
If you have entered incorrect log on details on several occasions we will suspend your access to the Mobile Banking App and OB. If this happens, you can reset your log on details within OB provided you can identify yourself and answer our security questions. Otherwise, you will need to telephone us.
Why isn't it letting me log into my online banking? ›
Ensure you're on the bank's official website, with a secure connection. Check your bank's service status to see if the issue is on its end. Check your login credentials and reset them if you're unsure. Update your browser to benefit from the latest security patches.
What happened to HSBC Bank USA? ›
These reports proved true; on May 26, 2021, HSBC announced that it would abandon the United States retail market as part of a pivot to Asia. In April 2022, Citizens Bank completed the acquisition of 80 branches from HSBC in New York City, New Jersey, Pennsylvania, Washington, D.C., Maryland, Virginia, and Florida.
What is the email address format for HSBC? ›
Most Common Email Formats at HSBC
How to get an HSBC annual fee waiver
- Dial HSBC's hotline at 1800 4722 669 or +65 64722 669 if you're overseas.
- Follow and choose your menu options accordingly.
- Wait for the bank to send you the status of your credit card annual fee waiver request.
HSBC opened its first branch in the USA in San Francisco in 1875. Today we provide a full range of banking and financial services to three million customers nationwide, including individuals, businesses, institutions and government administrations.
