Help & Support (2024)

FAQs

How to answer "Where do you need support?"? ›

The best approach to answering this question:

Select a project or assignment which you could not have reasonably completed on your own, where you requested help from others in an appropriate way, maximizing both your productivity and the productivity of the person assisting you.

Acknowledge the thank-you message with a brief response: You're welcome!, Anytime! or No problem at all! Even if you feel like you went above and beyond, stay humble: Always happy to help!

Focus on asking questions and discussing what they're going through, rather than trying to provide answers or solve problems. Giving people a chance to share their experiences and voice their concerns without judgement is of great benefit. It helps people to feel less alone and more hopeful.

How do you react when someone tells you 'I need help'? If you want to help them, say “Sure! What do you need help with?” and if you don't want to help someone, say “Sorry, I can't help you right now.”

When seeking support or guidance, it's important to express your needs respectfully. Phrases such as “I could use some guidance on” or “Would you be willing to offer your expertise on” are effective ways to request support or guidance.

When someone asks you if they can help, refer to your list and say “YES.” Let them choose what task on the list they would like to do. You don't need to feel indebted to those who help—your sincere appreciation of their help is thanks enough. People understand that you may not be able to return the favor.

After you've considered what was said to you and you've thought about what you want to say, speak clearly and confidently. Don't use vague or contradictory language to try to sound smarter or clever. People appreciate sincerity, so give them a genuine response that shows them that you care and that you understand them.

"If there's anything I can do to help, please don't hesitate to reach out." "I'm here for you. If there's anything I can assist you with, just say the word." "Please remember that I'm available if you require any support or assistance."

You include information and ideas from the reading. You add your own ideas. You can use your own experience to answer the question. So you should cite information from the passage in your response PLUS your own ideas based on what you knew before you read the passage.

When someone asks you if they can help, refer to your list and say “YES.” Let them choose what task on the list they would like to do. You don't need to feel indebted to those who help—your sincere appreciation of their help is thanks enough. People understand that you may not be able to return the favor.

How do you respond to an email asking for help? ›

Thank you for your email requesting information about [subject]. [Include information requested, or offer to provide information at a later date if needed.] I hope this information is helpful. If you have any additional questions or require further assistance, please don't hesitate to reach out.