If you have already reset your forgotten password and are still unable to login to the SilverSneakers website, please review the following information for a possible solution.
Step 1: Restart your browser
Close your browser. This will clear your previous session which may have been causing the login problem. Once your browser has shut down, restart it and try logging in again.
Step 2: Clear your browser's cache and cookies
Your web browser stores copies of pages you visit and other information in its "cache." Sometimes this stored information can cause login issues. Links to instructions on how to delete your browser's cache and stored cookies are provided below. Once you have deleted your cache and cookies, close and reopen your browser and try logging in again.
Step 3: Isolate the problem
If after following the steps above, you continue to have problems logging in, we recommend that you switch browsers or computers. That will help isolate the issue to a specific browser and computer setup. If you cannot log in from another browser or computer, then please contact us for assistance. It is possible that there is an issue with your account.
