Help Centre | Property Management Fees Explained (2024)

How we look after the communal areas of your property

It is our responsibility, along with the residents, to make sure that communal spaces are kept safe and clean. They are not an extension of your property, so no personal items should be stored within these areas.

Doors

Communal fire doors must be kept closed as part of the block fire strategy. They should not be wedged open. Read more about Fire Precautions here. (link)

Landscape

We maintain the communal gardens as often as agreed, and in line with the specification agreed with the freeholder or RMC. We welcome any ideas from residents to enhance the areas, so please get in touch. (link)

Lifts

Lifts are subject to a maintenance contract and regularly inspected. In the event you become trapped in a lift, please remain calm and use the emergency call button. Engineers will usually be with you within an hour.

Lighting

We maintain and repair lighting in all communal areas. Whilst our Property Management team regularly visits and conducts repairs, if you notice any light bulbs that are no longer working please contact us(link).

Parking

Parking is often at a premium, and can be subject to ticketing. Please ensure you and your visitors are aware of any restrictions.

Redecoration

Long-term and cyclical works, such as internal/external redecoration is a strict requirement of the legal documentation for your property. Where permitted, a reserve fund will be collected to contribute towards redecoration when required.

Cleaning

Our cleaning teams maintain all communal areas at the agreed frequency and sign-in sheets are available at block entrances to confirm the space has been cleaned.

Leaks

Please contact us immediately if you see a leak in any communal areas.

Please contact us by phone on01722 328685
Or by email:[email protected]

Contractors

All contractors are qualified, insured and vetted by our parent company Fexco Property Group, or need to demonstrate pre-existing membership of a scheme approved by the Government-backed Safety Schemes in Procurement (SSIP). We continually review our database of contractors to ensure they have suitable health and safety arrangements and meet all required legislations. Our vetting process includes:

• Obtaining references to ensure they are competent to work safely and at a high standard
• Ensuring contractors hold up-to-date certificates of compliance and/or registration documents with statutory bodies
• Ensuring all contractors are insured
• Obtaining and approving health and safety policy documentation and information
• Ensuring contractors have adequate resources
• Ensuring contractors provide good value for money and quality of service.

FAQs

Leaks from the apartment above

If you notice water coming into your property from the apartment above, immediately contact the owner of the apartment and call us. We will be able to help where necessary and can contact the owner of the apartment upstairs if you are unable to. It is also advisable to get in touch with building insurers to let them know of any potential claim. Please contact us if you need the insurer’s details.

Refuse

Each property owner is responsible for the removal of all household refuse and debris of whatever size and nature from their own property. Domestic refuse should be bagged and placed in the communal bins that have been provided in the bin shed. Please do not leave refuse sacks on the floor in the bin store or surrounding area as this creates an environmental risk and encourages pests. If you do not have the details to access the bin store, please contact us and we will be able to assist you.

If you have larger refuse such as furniture or white goods, please view your local council’s website for the options available to you.

Window Cleaning

Most leases require the Management Company or Freeholders to periodically clean the communal windows of the property. Cleaning of individual property windows normally falls under the resident’s responsibility. Please contact us if you are unsure.

Subletting

Find everything you need to know about the rules and guidelines for subletting your property below.

Rules and guidelines for subletting your property