Help Center | Product on Lazada | Lazada PH | Lazada (2024)

FAQs

Where can I find Lazada help center? ›

An email will be sent to the seller to notify of their non-compliance action and consequences. This will also be reflected in the seller's account under Growth Center. If you have received a notification that you had violated our policy and you would like to file appeal request, you may do so in the Growth Center.

If you want more answers from Lazada Customer Service, click the “Chat with an agent now” button. 5. Hotline: You can call Lazada Customer Service at (02) 7795 8909/Toll Free: 1-800-8-795-8909 (for Globe and TM subscribers), available daily from 8AM to 8 PM, except on holidays.

The best phone number to call Lazada Philippines is 6327958900. 82% of consumers used this number to address their issues and concerns. The average hold time is up to 3 minutes.

Lazada does not tolerate this seller behaviour where buyers are led to complete transactions outside of our platform. Sellers who are found to have engaged in such behaviour will be penalized as listed under Enforcement, including issuance of Non-Compliance Points.

An order cancellation can be initiated by three different parties: the buyer or customer*, the Seller, or by Lazada (usually triggered on behalf of the Seller under unique circ*mstances).

LazMall sellers will be charged a 3.36% to 7.72% commission (VAT-inclusive) on the sale of items on the platform, effective May 20, 2024. The commission is calculated from the Item Price, minus any seller promotional charges like Vouchers, Coins, and Flexi Combo.

More than 50 million active buyers annually on Southeast Asia's largest marketplace means tonnes of dollars are earned by top notch sellers on Lazada. The answer is , you can earn beyond expectation provided you are prepared with plan to engage and convince customers towards more sales.

How can I become a preferred seller in Lazada? ›

To join the Lazada Preferred Seller Program, there are 4 requirements that you have to meet: Sales Capability, Service Capability, Product Quality and Free Shipping.

Go to Support, then click Help Center. Click Form in the "Still Need Help" section. Select Claims - Filing of Claims/ Disputes in the dropdown button. Choose the Claim Type and Claim Reason that suit your claim.

Got questions about your order? Talk directly to our Sellers by clicking the Chat button on the Product or Store Page and get your answers when they are available.