Ground rules for guests - Airbnb Help Centre (2024)

FAQs

Ground rules for guests - Airbnb Help Centre? ›

You're reimbursed for certain damage caused by guests to your home and belongings if the guest does not pay for the damage. It also reimburses for extra cleaning services in certain cases, like removing stains left by guests (or their invitees) or pet accidents and smoke odor removal.

You're reimbursed for certain damage caused by guests to your home and belongings if the guest does not pay for the damage. It also reimburses for extra cleaning services in certain cases, like removing stains left by guests (or their invitees) or pet accidents and smoke odor removal.

Physical intrusions: Hosts and guests must not access or attempt to access private spaces unless they have permission or there is an emergency. In entire-home stays, this applies to the listing itself and its property.

A Dirty Home Is A Common Airbnb Guest Complaint

This means getting rid of cobwebs on the ceilings, red wine spills on the carpet, rust stains in the sink, etc. Besides, guests expect your rental unit to be as clean as or cleaner than an upscale hotel room.

Always communicate and pay on Airbnb

Keep yourself, your payment, and your personal information safe by staying on our secure platform throughout the entire process—from communication to booking and payment. You should never be asked to wire money, provide credit card information, or otherwise pay a Host directly.

Can airbnb hosts sue guests? Certainly! Airbnb hosts may find themselves in situations where legal action against a guest is considered necessary, such as significant property damage or a breach of agreement. While Airbnb's Host Guarantee program provides some protection, it may not always suffice.

If you incurred any of the following, you may be able to recover damages in court: Physical pain. Mental suffering. Emotional distress.

Depending on the nature of the violation, Airbnb may also take other actions, such as canceling an upcoming or active reservation, refunding a guest from a Host's payout, and/or requiring Hosts to provide proof that they have addressed issues before they can resume hosting.

Host liability insurance covers you if you're found legally responsible for: Bodily injury to a guest (or others) Damage to or theft of property belonging to a guest (or others) Damage caused by a guest (or others) to common areas, like building lobbies and nearby properties.

We require everyone who is part of our community to stick to these simple rules for being a great guest: Treat your Host's home like your own. Follow the Host's standard house rules.

What is the biggest complaint with Airbnb? ›

Some of the most vocal grievances center on cleaning fees. In the US, only 15 percent of Airbnb listings don't have cleaning fees, and a NerdWallet analysis found that cleaning fees now make up about a quarter of the total price guests pay.

Airbnb is addressing two huge complaints: Hidden fees and chores.

What happens when a Host or guest violates our policies? We ask our community to work together to help prevent community disturbances and disruptive gatherings. Airbnb may take steps up to and including suspending or removing a guest, Host, or listing from the Airbnb platform if they fail to comply with our policies.

What you need to know about Airbnb maximum guest limits. While Airbnb did have a blanket limit on the number of guests a property could have (set at 16), that's no longer the case: You can set your own maximum occupancy limits based on the property, its amenities, and your services.

Your Host may request reimbursem*nt

If your Host believes that you're responsible for damage, missing items, or unexpected cleaning costs, they may send you a reimbursem*nt request through our Resolution Center. You'll have 24 hours to respond. If you pay the full amount, the request will be closed.

Yes, Airbnb insurance coverage (called AirCover) is free from Airbnb. It includes up to $3 million in host damage protection, $1 million in host liability protection and $1 million in liability insurance for those who offer Experiences through Airbnb.

Trip cancellation: Get reimbursed for up to 100% of your Airbnb reservation cost if you need to cancel for a covered reason, such as illness or a flight cancellation due to weather. Note that events that have already happened or are foreseeable when you purchase the policy, such as a named hurricane, aren't covered.

Host liability insurance doesn't cover: Damage or injury resulting from something done intentionally. Damage to your place or belongings caused by a guest (that's covered by Host damage protection) Other exclusions apply.