Google One App FAQs - Google One (2024)

FAQs

How do I speak to someone at Google One? ›

Get help from Google One

If you can't find an answer to your question on the Help Center website, go to one.google.com/support. You can also get support in the Google One app on your mobile device. Google agents can be available to talk through the following channels: Talk to a support agent on the phone.

Google in its blog post informs that every account will be automatically upgraded from their existing 15 GB of storage to 1 TB as the company rolls this out. Eligibility: Every Google Workspace Individual account will get free 1TB cloud storage. Users don't have to do anything. The upgrade will happen automatically.

If you're over your quota for 2 years or longer: If you don't free up or purchase more space to get back under quota, all of your content may be removed from Gmail, Google Photos, and Google Drive (this includes Google Docs, Sheets, Slides, Drawings, Forms, Vids, and Jamboard files).

If your credit card information is correct but your payment won't go through, contact your credit card provider. They may have more information on why your credit card can't be charged. Learn how to report unauthorized charges. If someone in your family made an unauthorized charge, you can also limit what they can buy.

Yes, you can chat with Google support so that you can find help with their issues and queries. The chat support of Google provides you with real-time support using which when the issue arises, you can contact during that particular time for help.

Delete old accounts, shared drives, and duplicated content—Purging unnecessary user accounts or shared drives can help free up storage. Remove content such as remnant files left over from copying them to shared drives or Google Cloud Storage.

What's the difference between Google One and Google Drive? Google Drive is a way to organize your files. Google One is a subscription that gives you more storage across Google Drive, Gmail, and Google Photos. Can I use Google One if I'm not a member?

When you upgrade to a paid Google One monthly subscription, your total storage increases to 100 GB or more, depending on the plan you choose. You also get extra member benefits and access to support from Google experts -- all of which you can share with your family.

If you delete your plan, you keep everything you store in Google Photos, Drive, and Gmail. You only delete data about your Google One plan, like settings and support chats.

Will Google delete my photos if I don't pay? ›

You're also exempted from the deletion of your photos and videos if you have an active Google One membership with no outstanding payment or quota issues. If you're inactive in Google Photos for 2 years or more, your content may be deleted from Google Photos.

If the auto-renewal fails, a seven-day grace period will be added to your subscription so that you're able to update your payment information. During this grace period, you won't lose access to anything in your Google Account or your current storage plan.

The change to storage policies and the push toward paid subscriptions was necessary to keep up with growing demand for storage, said a Google spokeswoman. People add more than 4.3 million gigabytes of content to Google accounts every day, the company says.

Here's how to cancel a Google One plan and stop paying for Google Drive. Important: If you have more than 15GB of data saved to your Google account when you cancel Google One, you won't lose any data. But you won't be able to upload files, create new documents, or receive emails until you clear up space.

Effective June 4, 2024, the GPay app will no longer be available on the Google Play Store or function on existing devices. This decision comes alongside the discontinuation of peer-to-peer (P2P) payments functionality within the region.

Start a conversation

On your device, touch and hold the Home button or say "Hey Google." If the Google Assistant is off, you'll be asked to turn it on.

The support service of your Google Cloud organization, such as Enhanced Support or Premium Support. Your service determines whether case support is available 24 hours a day, 7 days a week (24/7). Otherwise, Customer Care is available during Hours of Operation or Business Days. The priority of the case (P1-P4).