QuickBooks makes it easy to give money back or credit to your customers.
Step 1: Create a credit memo
From the Customers menu, select Create Credit Memos/Refunds.
From the Customer:Job dropdown, select your customer.
Enter the items you're giving a credit for, then select Save & Close.
Step 2: Choose how you want to handle the credit
In the Available Credit window, choose one of the following and select OK.
Retain as an available credit. QuickBooks enters a negative amount in your Accounts Receivable (A/R) register for the credit memo. You can use this credit as payment for another transaction. If you chose to retain as available credit, you'll see the available credits in the customer payment window.
In QuickBooks Desktop, select the Customers menu and then Credit Memos/Refunds. In the Customer:Job dropdown, select the customer you need to refund. Enter the products and services you need to refund. When you're done, select Save & Close.
Create a stand-alone credit note, and then refund it. ...
Unallocate the original invoice and customer receipt or credit note so that the invoice is outstanding and the receipt becomes a payment on account, or the credit note becomes a stand-alone credit note.
Select Refund receipt. Select the Customer ▼ dropdown, then select the customer you want to refund. Select the Refund From ▼ dropdown, then select the bank you deposited the payment for the invoice. Add all products or services the customer returned in the Product/Service column.
To create a credit memo click the + New button in the upper left corner. Under CUSTOMERS click Credit memo. You can also get to the credit memo creation screen from within a customer profile. Click the New transaction button on the right and select Credit memo from the drop-down menu.
From the Customers menu, select Create Credit Memos/Refunds.From the Customer:Job dropdown, select your customer.Enter the items you're giving a credit for, then select Save & Close.
Select the name of the customer the credit was transferred from. Under Outstanding transactions, check the journal entry you created. Under Credits, check the credit memo you need to transfer. Select Save and close.
From the Customer dropdown, select the customer. In the Outstanding Transactions section, select the open invoice you want to apply the credit note to. In the Credits section, select the credit notes you want to apply. Note: You won't see the credits section if you have not created the credit note.
Introduction: My name is The Hon. Margery Christiansen, I am a bright, adorable, precious, inexpensive, gorgeous, comfortable, happy person who loves writing and wants to share my knowledge and understanding with you.
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