We receive occasional requests from owners of Gerber multitools regarding needed repairs. Our website only sells Gerber multitools as part of our larger inventory of multitools. Gerber Legendary Blades provides repairs and a limited lifetime warranty for products which were purchased in North America, and a limited 25 year warranty on products purchased outside of North America.
Warranty Update: Gerber is no longer accepting multitools sent in for repair. Due to the pandemic, they are short-staffed and cannot handle all of the current requests. Instead, an email form is offered to facilitate repairs. To access the form, follow these steps:
Go to gerbergear.com
Select Multitools
Select the Warranty tab under the Support column at the bottom left side of the page.
After reading the disclaimer, click the Submit Warranty Request button in the middle of the page.
Fill out the form and add a picture of the damaged multitool using your cell phone or camera.
Send the email form back to Gerber. They say they will update you on the status of your request.
If you have questions regarding multitool repairs, please contact Gerber directly and choose the warranty repair option from the menu. They are available Mon-Fri from 8am to 5pm Pacific Time. They are currently not accepting calls. As of Jan 1, their 800 number is no longer available. Use the form above instead.
When you are ready to contact Gerber for repair or replacement, follow the instructions above to be taken to Gerber's online warranty form. Fill in the required information and press the submit button. Gerber will send you an email with updates about your request.
If your Gerber sheath is worn out, Gerber offers free replacement sheaths specific to your particular multi-tool model. Use the form listed above and explain your situation. They will handle replacing your sheath. We also carry some Gerber sheaths that are not model-specific on our website.
