General FAQ | Helium Mobile Help Center (2024)

You can find out if your iPhone is locked by going to Settings > General > About. If "No SIM restrictions" appear next to Carrier Lock, your iPhone is unlocked. If you would like more information on how to do this with your iPhone, please click here. If you're still unsure, please check with your previous carrier. While this is accurate most of the time, the only true way to verify lock status is to contact your current carrier or attempt to use a sim card from a different carrier.

Yes! You truly have unlimited talk, text, and data with Helium Mobile. Please note that data slowdowns may occur after 30GB (1024 kbps) of monthly usage with slowdowns increasing as data usage increases (40 GB with speeds of 512 kbps and 50 GB with speeds of 256 kbps). While data on your device is unlimited, tethering to an additional device is available at a 5GB monthly allowance.

Sorry! Gift cards are not available at this time; however, discount codes may be coming in the future. 👀.

Please do not cancel your previous service provider until you have successfully ported over your phone number. If you'd like a brand new number, then go ahead and cancel!

At Helium Mobile, data security is a priority. Your data is secure with us, and your voice and messaging will not be tracked.

Our eSIMs can only be scanned once. They can never be rescanned or used again after being deleted. Please do not delete your Helium Mobile eSIM unless specifically requested by a member of our support team.

For tracking, returns/exchanges, and all other merch-related questions, visit the Help Center.

Your .hi name is your secure web3 identity. Your name can be used as an identity to replace your long, complex wallet addresses into an easy-to-read format. Reserving a name is not required!

Limits:

Note, reserving a name does not guarantee you this name. This name does not have a function at this time. Stay tuned for more details!

This invoice is part of our standard procedure to validate your payment method. Although the term "free trial" is used, it does not reflect an actual trial period, but rather a necessary step to ensure your payment details are correctly processed and secure.

Please rest assured that this validation does not result in any changes to your account, and your actual payment will be reflected in a second invoice and in your order confirmation email.

To ensure the security and validity of the payment methods used on our platform, we are making an important update to our sign-up process. Starting August 15th, 2024, the authorization hold amount during sign-up will be increased from $1.00 to $25.00.
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Thank you for your understanding and continued support.