Fund Loss Investigation | MetaMask (2024)

One of the main responsibilities of owning a self-custodial wallet like MetaMask is that you alone manage the keys to that wallet. Despite the simple power of self-custody, many bad actors continually try to scam or phish self-custodial wallets and steal assets from their owners.

In the meantime, if you believe you have been the victim of a scam, hack, or other event that has led to loss of funds, please follow the steps here and get in touch with Support by hitting the chat button on the Support page.

Remember:

No MetaMask Support representative will ever ask you for your Secret Recovery Phrase (seed phrase), or reach out with unsolicited advice. If anyone is asking for your Secret Recovery Phrase, assume they mean to steal your funds and do not respond.

Check out our various articles with web3 security guidance here if you need further information, or feel free to chat with our Support team if there’s anything specific you would like to discuss.

Fund Loss Investigation | MetaMask (2024)

FAQs

What is the 12 word phrase in MetaMask? ›

Your Secret Recovery Phrase (SRP) is a unique 12-word phrase that is generated when you first set up MetaMask. Your funds are connected to that phrase. If you ever lose your password, your SRP allows you to recover your wallet and your funds.

Why does MetaMask say insufficient funds when I have enough? ›

Why I am getting an "insufficient funds" error? ​ This means you do not have enough of the network's native token to cover gas fees. Generally, across EVM-compatible networks, each transaction (including token and contract transactions) requires gas, the price of which is changeable.

Can you get your money back if you get scammed on MetaMask? ›

Remember: as transactions on the blockchain are irreversible, MetaMask cannot retrieve your funds for you.

How to get MetaMask secret recovery phrase? ›

This enables you to click on the 'Hold to reveal SRP' button that appears if you entered your password correctly.
  1. Click on the Settings button located on the lower right side of the screen.
  2. In Settings, choose 'security & Privacy'.
  3. In this menu, tap on 'Reveal Secret Recovery Phrase'.

What is the 12-word secret phrase? ›

Your 12-word secret recovery phrase is the key to your wallet and controls access to all your funds, so write it down and keep it safe! If your device is lost or stolen, the only way to recover your funds is with your secret recovery phrase.

What is an example of a 12-word phrase? ›

Here is an example of what a 12-word seed phrase can look like: carpet, cat, flower, chair, foot, river, make, image, amazing, three, say, shoe. The seed phrase is generated the first time a user sets up a wallet.

Why does it say insufficient funds but I have money? ›

1. If you have recently funded your account, it's possible that the funds did not fully clear into the account when you attempted to make a payment. 2. If you are using overdraft or credit facilities on your account.

How do I fix an insufficient funds error? ›

What should I do? To resolve this, you should fund your bank account to cover the difference between the amount to be paid or use another card that is adequately funded to make the transaction.

Why is MetaMask declining my payment? ›

Things can go wrong for a number of reasons. Often, they're 'software in nature': MetaMask has a bug, or something was misconfigured regarding the network you're trying to use; there was a connectivity error.

Is MetaMask illegal? ›

Is MetaMask legal in the US? Yes, it's legal to use a MetaMask wallet in the US currently.

Will I lose my money if I reset my MetaMask account? ›

'Reset account' will wipe your transaction history, leaving your wallet otherwise untouched. See our account reset article for additional detail. In summary: Reset account will wipe your transaction history, but keep your wallet in MetaMask.

What is sweeper bot? ›

Sweeper bots, or "sweepers," are automated scripts that malicious actors deploy to monitor and interact with blockchain transactions. These bots are designed to automatically transfer assets from a compromised account to another address controlled by the attacker.

Can I recover my MetaMask without seed phrase? ›

A: There is no way to recover your Metamask password without your seed phrase. The seed phrase is a string of words that are used to secure and back-up your digital wallet. You must have the seed phrase in order to reset your password.

What happens if I lose my MetaMask recovery phrase? ›

MetaMask provides you with a unique 12-word Secret Recovery Phrase on the very first launch. If you did not write it down, or you lost it, you can unlock MetaMask and reveal your Secret Recovery Phrase.

How do I get my 12 word recovery phrase? ›

If you forgot to write down your backup phrase you can always access it within the wallet. You just need to enter the wallet with your password. Then go to the Settings tab and find Private Keys. View your phrase and save it in a safe place.

What is the 12 word passphrase in wallet? ›

A 12-word seed phrase acts as a key to unlock access to a crypto wallet and is also the ultimate recovery tool for wallets on the blockchain.

How do I import a 12 word seed phrase into MetaMask? ›

Import your seed wallet to Metamask
  1. Log in to your Metamask wallet.
  2. Click on the circle in the top right.
  3. Click on the Log out button in the top right of this menu.
  4. Importing the 12 words phrase will allow you to use Metamask with your wallet.
  5. Create a new password.
  6. Click on the Restore button at the bottom of the page.
May 11, 2023

Why is MetaMask asking for my seed phrase? ›

MetaMask does not need you to routinely enter your Secret Recovery Phrase (seed phrase). The only times you need to enter it for legitimate reasons are: When you create your wallet for the first time, to confirm that you've recorded it somewhere. If you try to restore your wallet or reset your password.

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