Front Desk Representative job description (2024)

FAQs

Front Desk Representative job description? ›

Front Desk Agent Job Responsibilities:

In the front desk role, you are responsible for the reception and guidance of guests and making sure they have agreeable visits. You are also expected to handle some administrative activities including receiving shipments, and filing and organizing documents.

Front desk receptionists usually act as gatekeepers for an office. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office.

Front Desk Associates tend to have more specialized duties and are often found in industries where guest or patient services are a central part of their role. Receptionists, on the other hand, typically have more general administrative responsibilities and can be found in a broader range of organizations.

A Front Desk Representative's responsibilities are varied depending on the company. They are responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.

Profile. Professional and friendly front desk receptionist with nearly two years of professional experience. Proficient at administrative tasks, including maintaining the reception area, greeting guests, answering multi-line phone systems, and maintaining office equipment.

Highlight relevant skills: Make sure to highlight any relevant skills you have that are specific to the Front Desk Receptionist role, such as customer service, communication, and organization. This will help demonstrate your suitability for the position.

As a front desk or front office associate, you are responsible for performing various administrative job duties. Some examples of these duties include greeting customers, maintaining office visitor records, handling customer inquiries, and accepting cash payments.

What is the job description of a front desk technician? ›

Help Desk Technicians are often the first point of contact for customers. They respond to customers by phone, remotely, or in person. Their job involves asking questions to determine how they can best solve a customer's problems using resources and technical knowledge.

Desk Attendants work at the front desk area of an organization. Essential functions listed on a Desk Attendant resume sample are ensuring front desk coverage, greeting visitors, answering to inquiries and giving directions, issuing visitor badges, and maintaining the reception area clean and organized.

Front Office / Lead Receptionist

Efficiently handled scheduling, travel arrangements, logistics for events, business reports / documentation, customer service, greeting customers, mail distribution, answering phones, and other tasks for senior executives and managers.

Front Desk Agent Job Responsibilities:

Welcome customers and guests in a warm and friendly manner. Ascertains their purchasing needs. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. Knows all essential aspects of our business operations.

The average salary for Front Desk Receptionist is ₱23,050 per month in the Manila, Philippines. The average additional cash compensation for a Front Desk Receptionist in the Manila, Philippines is ₱7,050, with a range from ₱917 - ₱60,000.

The primary functions of the front office include reservations, checking in and out, handling of financial transactions (such as settling accounts or providing currency exchange), fielding customer inquiries, arranging guest services, and more.