Frequently Asked Questions | Napa Valley Wine Train (2024)

The Napa Valley Wine Train is primarily composed of 2 trains:

Main Train

• 7 passenger cars
• 1 kitchen car
• 2 power cars
• 1 or 2 locomotives

Legacy Train

• 2 passenger cars
• 1 open-air car
• 1 locomotive

• Yes, the Napa Valley Wine Train is wheelchair accessible, but it is an antique train, and as such there are some unique challenges that persons with mobility limitations should be aware of:

  1. It is a few hundred feet from the ADA-accessible parking spaces to the Front Desk.
  2. Boarding the train requires passengers to climb some rather steep stairs. The tallest of these steps is 9.5 inches tall. The steps are slightly recessed, which some guests may find challenging. There are both right and left handrails. Passengers unable to climb stairs may board the train via a manual lift.
  3. Because we cannot guarantee that personal wheelchairs will fit on the Train, if you require the assistance of a wheelchair, we strongly recommend that you use our transfer chair, since this is the only wheelchair that we are confident will fit in the train.
  4. The Gourmet Car is accessible with our transfer chair.
  5. There is no way to access the Vista Dome car without climbing stairs. Inside the Vista Dome car there are seven steps, each 8 inches tall. There is a handrail on the right side only.
  6. Moving in a wheelchair while the train is in motion is difficult, and guests who require a wheelchair should move only when advised to do so by our staff.
  7. If a guest with a mobility limitation wishes to move about the train, they must be assisted by a member of their party.
  8. At this time, we cannot accommodate guests with mobility preferences on any of our tours.
  9. The restrooms on board the train are not wheelchair accessible. You will need to be able to get out of your chair in order to use the restrooms.

  Despite the unique challenges presented by our historic train, many guests with mobility limitations ride the Napa Valley Wine Train. If you have specific needs or concerns, please contact us by phone at 1-800-427-4124.

Yes, The Napa Valley Wine Train accommodates service animals.

While we do not discourage guests with service animals from coming on the train, guests should be aware of the following factors:

1. The motion of the train, and the unnatural, high-pitched metallic sounds that the Train makes as it goes over joints in the tracks may make some animals very uncomfortable.
2. The entire Train is only about 8 feet across and a walkway runs through it.This means that service animals will always be within about 3 feet of a frequently used walkway.Animals not accustomed to heavy and frequent foot traffic may be very uncomfortable.Service animals must not sit or lay down in a walkway as this presents a hazard to other guests and the animal.
3. Napa Valley Wine Train staff have been trained not to touch the service animal, but other customers may not understand the role of a service animal and may want to touch the service animal.
4. The owner of the service animal must provide all of the care that the service animal requires.Any food or water which the animal requires, and appropriate containers for serving food and water to the animal, should be provided by the owner.Sanitary toilet arrangements must also be made by the owner of the animal, and, in the interest of the health and safety of our guests, the staff of the train will not handle or dispose of animal droppings or urine for the owner.

Please reach out to us with any questions or concerns you may have regarding your service animal.

Wine Train guests are greeted with a welcome glass of sparkling wine upon boarding. Additional wine, wine flights, co*cktails, beer, specialty drinks, and bottled water is available for purchase on board throughout your journey. A selection of experiences includes wine with your experience such as Tasting on the Rails, Legacy and Grgich tastings. Additional wine, wine flights, co*cktails, beer, specialty drinks, and bottled water is available for purchase on board throughout your journey.

• Yes, the Napa Valley Wine Train is wheelchair accessible, but it is an antique train, and as such there are some unique challenges that persons with mobility limitations should be aware of:

  1. It is a few hundred feet from the ADA-accessible parking spaces to the Front Desk.
  2. Boarding the train requires passengers to climb some rather steep stairs. The tallest of these steps is 9.5 inches tall. The steps are slightly recessed, which some guests may find challenging. There are both right and left handrails. Passengers unable to climb stairs may board the train via a manual lift.
  3. Because we cannot guarantee that personal wheelchairs will fit on the Train, if you require the assistance of a wheelchair, we strongly recommend that you use our transfer chair, since this is the only wheelchair that we are confident will fit in the train.
  4. The Gourmet Car is accessible with our transfer chair.
  5. There is no way to access the Vista Dome car without climbing stairs. Inside the Vista Dome car there are seven steps, each 8 inches tall. There is a handrail on the right side only.
  6. Moving in a wheelchair while the train is in motion is difficult, and guests who require a wheelchair should move only when advised to do so by our staff.
  7. If a guest with a mobility limitation wishes to move about the train, they must be assisted by a member of their party.
  8. At this time, we cannot accommodate guests with mobility preferences on any of our tours.
  9. The restrooms on board the train are not wheelchair accessible. You will need to be able to get out of your chair in order to use the restrooms.

  Despite the unique challenges presented by our historic train, many guests with mobility limitations ride the Napa Valley Wine Train. If you have specific needs or concerns, please contact us by phone at 1-800-427-4124.

Yes, The Napa Valley Wine Train accommodates service animals.

While we do not discourage guests with service animals from coming on the train, guests should be aware of the following factors:

1. The motion of the train, and the unnatural, high-pitched metallic sounds that the Train makes as it goes over joints in the tracks may make some animals very uncomfortable.
2. The entire Train is only about 8 feet across and a walkway runs through it.This means that service animals will always be within about 3 feet of a frequently used walkway.Animals not accustomed to heavy and frequent foot traffic may be very uncomfortable.Service animals must not sit or lay down in a walkway as this presents a hazard to other guests and the animal.
3. Napa Valley Wine Train staff have been trained not to touch the service animal, but other customers may not understand the role of a service animal and may want to touch the service animal.
4. The owner of the service animal must provide all of the care that the service animal requires.Any food or water which the animal requires, and appropriate containers for serving food and water to the animal, should be provided by the owner.Sanitary toilet arrangements must also be made by the owner of the animal, and, in the interest of the health and safety of our guests, the staff of the train will not handle or dispose of animal droppings or urine for the owner.

Please reach out to us with any questions or concerns you may have regarding your service animal.

The Napa Valley Wine Train is primarily composed of 2 trains:

Main Train

• 7 passenger cars
• 1 kitchen car
• 2 power cars
• 1 or 2 locomotives

Legacy Train

• 2 passenger cars
• 1 open-air car
• 1 locomotive