Where can I get a Mastercard Prepaid Card?
It’s easy to find the Mastercard Prepaid Card that’s right for you. They are available at participating stores, bank branches and online.
Do I have to activate and register my prepaid card before using it?
Activation and registration requirements vary, so check your card packaging for detailed instructions. To take advantage of the reload function and card benefits such as zero liability or card replacement, you will need to register your card.
How do I use a Mastercard Prepaid Card?
When you’re ready to make a purchase, give the cashier your card or, if asked, swipe your card at the terminal. The purchase amount will automatically be deducted from the card balance.
Where can I use my Mastercard Prepaid Card?
You can use your Mastercard Prepaid Card anywhere that Mastercard is accepted – that’s millions of locations worldwide from retail stores to online, mail and phone orders. You can also use your card to pay bills online.
My available card balance will not cover my purchase amount. Can I still use my prepaid card?
Yes, just tell the cashier in advance how much to deduct from your prepaid card and how much you will pay using an alternate payment method. Note that this process, known as “split tender,” may not be supported by all merchants.
How do I return an item that was purchased on a Mastercard Prepaid Card?
When you make a return, the cashier may ask to see your card. The value of the returned merchandise will be credited back to the card.
I can’t find my Mastercard Prepaid Card. What should I do?
If you registered your Mastercard Prepaid Card, then the financial institution that issued your card can use the information you provided during registration to issue a replacement card. Be sure to keep a record of the card number.
Contact the issuer of your card immediately to report the lost or stolen card. You can also contactEmergency Services for additional assistance.
Mastercard Everyday Prepaid Cards that have been registered include Zero Liability Protection. Certain exceptions apply. Clickhere for terms & conditions for Zero Liability.
How do I add funds to my card?
If you have a reloadable Mastercard Prepaid card, the best way to add funds to your card is to set up direct deposit of your pay cheque. Once your card is registered, take your card’s direct deposit information to your employer to have your pay cheque automatically put on your card each payday. Direct deposit information varies, so check your card packaging or contact the card issuer.
You can also add money to your card at participating retail locations. Check your card packaging or contact the card issuer to find out which retailers are supported.
Where can I get a Mastercard Prepaid Gift Card?
Mastercard Prepaid Gift Cards are available at thousands of retail locations across Canada. There are many card styles to choose from. It’s easy to find the prepaid gift card that’s right for you.
I received a Mastercard Prepaid Gift Card. Do I need to activate or register my card before using it?
Check your gift card, the receipt or related packaging for any specific activation instructions. Many Mastercard Prepaid Gift Cards sold in retail locations are automatically activated when the card is purchased. Call the customer service number on the back of the card if you have questions about how to activate the card. For online and telephone purchases, you may need to register your card with the card issuer.
How do I use a Mastercard Prepaid Gift Card?
When you’re ready to make your purchase, give the cashier your card or, if asked, swipe your card. The purchase amount will automatically be deducted from the card balance.
Where can I use my Mastercard Prepaid Gift Card?
You can use your Mastercard Prepaid Gift Card anywhere Mastercard is accepted – that’s millions of locations worldwide from retail stores to online, mail and phone orders. You can also use your card to pay bills online.
How long can I use my Mastercard Prepaid Gift Card?
You can make purchases on your prepaid gift card until the value of the card has been depleted, or until the expiration date shown on the card. If your card expires before all of the funds have been depleted, you are still entitled to access the funds. Contact the card issuer to find out how to regain access to the funds.
What happens if I need to return an item purchased using my Mastercard Prepaid Gift Card?
When making a return, you may be asked to show the card that was used to make the purchase. The value of the returned merchandise will be credited back to your card.
How do prepaid travel cards work?
Prepaid travel cards work just like all Mastercard Prepaid cards, which means you can spend up to the value placed on the card anywhere Mastercard is accepted. You can shop in stores, online or over the phone. As you make purchases with the card, funds are immediately deducted from the available card balance. You can continue to use your card until the card balance has been depleted or until the expiration date shown on the card.
How can I get the balance on my prepaid travel card?
Depending on your card, you may be able to check your balance on the financial institution’s website. Certain merchants will also have the ability to read your card’s balance for you.
What if my card is lost or stolen?
Contact the issuer of your card immediately to report a lost or stolen card. There is a customer service number listed on the back of the card. Be sure to keep a record of the Mastercard Prepaid Travel Card number. Your issuer may need this information to cancel the card and issue a replacement.
If you registered your Mastercard Prepaid Travel Card, it may provide Zero Liability Protection. Certain exceptions apply. Clickhere for terms & conditions.
How do I check my Mastercard Prepaid Card balance?
You can check your balance by following the instructions provided with your card. Generally, this includes either visiting the card issuer’s web site or by calling the phone number on the back of the card.
Can I use my Mastercard Prepaid Card for installments or recurring payments?
You may use your Mastercard Prepaid Card to make an individual payment, but you may not be able to register your Mastercard Prepaid Card for regular or recurring payments like your mobile phone or cable bill. Check with the biller to see if they will accept your Mastercard Prepaid Card for installment or recurring payments.
Can I use my Mastercard Prepaid Card at a restaurant where I pay a tip?
Some restaurants and other service providers will add up to 20% to your bill when they request authorization for a purchase to cover any tip you might add. As a result, your Mastercard Prepaid Card may get unexpectedly declined. Always be sure to know your card balance in advance and remember that the restaurant may attempt to authorize an amount higher than the total that appears on your bill.
Can I use my Mastercard Prepaid Card for a car rental or hotel reservation?
Car rental agencies and hotels may require a credit card for making a reservation. However, they will accept your Mastercard Prepaid Card for final payment at the end of the rental period or hotel stay. Check with the car rental agency or hotel in advance to ensure you are aware of their policies.
Can I use my Mastercard Prepaid Card to buy gas?
Due to the way gas purchases are pre-authorized, some gas stations accept prepaid cards only inside the store and not at the pump. Check with the gas station for details.
Questions not answered here?
If your question is not listed, we recommend that you contact the financial institution that issued your account as only they hold information specific to your account. You can reach them using the phone number on the back of your card.
