Fraud and Disputes | Business & Financial Services (2024)

Your department may become aware of fraudulent charges in several ways:

  1. Department monitoring of transactions received in the FlexCard Allocation Module.

  2. A telephone call from the Fraud Divsion of U.S. Bank, which monitors all suspicious activity.

  3. An email notification from FlexCard Administration, which receives weekly reports from the bank of declined transactions (often indicating attempted fraud).

What to Do if You Suspect that a Charge is Fraudulent

A. With U.S. Bank

  1. If you are a Reviewer, ask the Cardholder if the suspicious charge is legitimate.

  2. If the Cardholder confirms that the charge is fraudulent, they must IMMEDIATELY contact the Fraud Division of U.S. Bank at (800) 523-9078.

  3. U.S. Bank closes the account, opens a new one, and mails a new card, with a new account number, to FlexCard Administration. When the new card arrives (generally within 3 business days), FlexCard Administration contacts the Cardholder for pick up.

  4. In most cases, U.S. Bank mails a Statement of Fraud to the Cardholder for review and signature. The Statement MUST be returned to U.S. Bank: if it is not, the provisional credits which the bank has applied to the account will be removed after 60 days and the Cardholder and Department will be responsible for the charges. FlexCard Administration monitors the return of Statements of Fraud to ensure that this does not happen.

Be patient. It may take 30 to 60 days for the fraud resolution process to be completed and for all provisional credits to be transformed into permanent credits.

B. At UCSB

  1. After having contacted U.S. Bank, the Cardholder informs their Department Administrator of the fraudulent activity.

  2. The Department Administrator logs onto the FlexCard Management Module and submits a REPORT A REPLACEMENT CARD. This allows FlexCard Administration to create a record for the new account number when the new card is received.

  3. The Cardholder cuts the canceled FlexCard in half and discards it.

  4. All fraudulent charges that appear in the FlexCard Allocation Module must be approved by the Reviewer. By clicking APPROVE, he/she is not indicating that the charge is legitimate, only that the appropriate account is being charged (it is recommended that all fraudulent charges be allocated to the card's default LAFSO). When the credits are received from U.S. Bank, they are approved to the same account and zero out the initial fraudulent charges.

  1. The Cardholder must retain a copy of the Statement of Fraud and all documentation and correspondence related to the fraudulent activity and its resolution with U.S. Bank.

IMPORTANT NOTE: If the canceled FlexCard was being used to pay for monthly charges such as Arrowhead Bottled Water, the Cardholder must contact the merchant and have the merchant account switched over to the new FlexCard account number.

Fraud and Disputes | Business & Financial Services (2024)

FAQs

What is financial services fraud? ›

The intentional misrepresentation of information or identity to deceive others, the unlawful use of a credit or debit card or ATM, or the use of electronic means to transmit deceptive information, in order to obtain money or other things of value.

What is fraud investigation and dispute services? ›

Fraud Investigations and Dispute Services

The professionals can provide result oriented solutions in an easy and simple manner leading to settlement with an independent analysis on complicated legal issues to resolve fraudulent matters.

What are examples of fraud charges? ›

  • Advance Fee Fraud. Advance fee fraud, also called upfront fee fraud, is any scam that, in exchange for a fee, ...
  • Cashier's Check Fraud. ...
  • Fictitious/Unauthorized Banking. ...
  • High Yield Investment Fraud (Prime Bank Fraud) ...
  • Identity Theft. ...
  • Phishing.

Who investigates financial institution fraud? ›

The Division of Law Enforcement's White Collar Investigation Team (WCIT) Program's primary goal is to investigate white collar crimes, criminal activities such as major fraud, theft by false pretense, money laundering, corporate fraud, securities and commodities fraud, mortgage fraud, financial institution fraud, bank ...

What is the jail sentence for financial fraud? ›

Punishment for fraud includes the following: Jail or Prison sentence: A misdemeanor conviction could carry a sentence of up to a year in a local jail, while a felony conviction carries a maximum sentence of 20 to 30 years in federal prison.

How serious is financial fraud? ›

18 United States Code Section 1344 defines financial fraud as a criminal act, stating when an individual or group is found guilty of knowingly executing or attempting to “defraud a financial institution” or to “obtain money, assets, securities, or property” of a financial institution it faces up to 30 years in prison ...

What happens after a fraud investigation is complete? ›

Once the bank has determined whether or not the activity was fraudulent and decided who is liable, they are typically ready to take action on the case. This could involve stopping the transaction (if possible), banning the fraudster, or reimbursing the customer for their losses.

What is an example of fraud and dispute? ›

Whereas fraud usually involves a deliberate action on the part of an often-unknown third-party, disputes normally arise out of billing problems with a merchant with which the Cardholder has done legitimate business: double billing, over-billing, billing for goods not received, and problems with issuing credits.

What does a fraud and dispute specialist do? ›

Investigate and analyze customer disputes and discrepancies in financial transactions. Communicate effectively with customers to gather necessary information and documentation for dispute resolution. Work closely with internal teams to resolve disputes efficiently, including fraud prevention and customer service.

How to prove intent to deceive? ›

Fraudulent intent is shown if a representation is made with reckless indifference to its truth or falsity.” Intent can be reasoned from statements, conduct, victim testimony, and complaint letters, all of which can help demonstrate that the perpetrator knew that victims were being misled.

Which types of fraud are usually common with accounts? ›

12 Most Common Types of Bank Frauds
  • Account Takeover. An Account Takeover – or ATO – occurs when fraudsters take ownership of an online account, often using stolen credentials. ...
  • Money Mules. ...
  • ACH Fraud. ...
  • Check Fraud. ...
  • Card Fraud. ...
  • P2P Payment Fraud. ...
  • Wire Transfer Fraud. ...
  • Loan Fraud.

What types of people commit fraud? ›

Position: Consistent with previous reports, the individuals most likely to commit fraud were in the “employee and manager” positions. Of the cases analyzed, 40.9% were employees and 36.8% were managers. The other significant category under position was the owner/executive, which made up 18.9% of the crimes.

Does the FBI investigate financial fraud? ›

To investigate and help prevent fraudulent activity in the financial markets, the Bureau works closely with various government and private organizations to investigate securities and commodities fraud.

What does a financial fraud investigator do? ›

What do fraud investigators do? Fraud investigators review allegations of credit card and insurance fraud cases to determine whether individuals or organizations have attempted deception for financial benefit. The type of investigations may vary depending on the industry and field.

Who usually commits financial statement fraud? ›

This type of fraud can be committed by internal parties to the company (employees or management) or external entities (vendors or third parties). Financial statement fraud can manifest in various ways, such as: exaggerating revenue, inflating the value of assets, forging expenses, concealing liabilities, and many more.

What is considered financial statement fraud? ›

Financial statement fraud is the deliberate alteration of the company's financial statements in order to mislead the users of financial information and create a rosy picture of the company's financial position, performance, and cash flows.

How do you catch financial fraud? ›

Red Flags of Financial Fraud

Identifying red flags is crucial for detecting potential fraud. Unusual transaction patterns, sudden changes in account activity, and discrepancies in financial records are key indicators. Awareness of these signs is essential for timely intervention.

What is an example of financial aid fraud? ›

The most common types of fraud will involve underreporting of income and assets and overstating the number of family members in college. Some families may even go so far as to provide a falsified copy of their income tax returns.

Is financial fraud a federal offense? ›

Fraud is one of the most commonly charged federal crimes in the United States. Fraudulent schemes are meant to dishonestly cheat someone out of money, property, or something else of value. Therefore, these offenses are punished harshly under federal law. Even an allegation of fraud can follow you forever.

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