Fix problems sending or receiving money (2024)

If you can’t send or receive money or the transaction fails, try the following.

Tip: If you have problems with an existing transaction, fix problems with transaction.

Unable to transact

Check for the following:

  1. Check for an active internet connection. Transactions can't be made offline.
    • If you don’t have an active internet connection, try again when you're connected to the internet.
    • If you have an active internet connection, move to the next step.
  2. Check if you have a valid bank account on Google Pay.
    • If you don’t have a valid bank account on Google Pay, you’ll need to first link an account to send or receive money.
    • If you have a valid bank account added to Google Pay, move to the next step.
  3. Make sure your Google Pay app is updated. Check for any pending app updates by following the steps below:
    1. Go to the Google Play Store.
    2. Check for updates to the Google Pay app Fix problems sending or receiving money (1).
    3. Update the app.
      • If your Google Pay app is updated, move to the next step.
  4. Check if you added more than one UPI ID.

    Sometimes, your payment might fail if the UPI handle you use experiences issues.

    • To create a new UPI ID:
      1. Open Google Pay Fix problems sending or receiving money (2).
      2. At the top right, tap your Profile photo.
      3. Under the “Set up payment methods” section, tap Bank account.
      4. Select the bank account where you want to create a new UPI ID.
      5. Select Manage UPI IDs.
      6. Next to the UPI ID you want to create, tap Add Fix problems sending or receiving money (3).
    • If you already created an additional UPI ID, move to the next step.
  5. Check for the status of the recipient's Google Pay app. Confirm if the recipient has linked their bank account to their Google Pay app.
    • If you’re unsure if the recipient has linked their bank account on Google Pay, you can send money directly to them if you know their bank account number and IFSC code.
    • If the recipient has the Google Pay app on their phone and has already added their bank account, move to the next step.
  6. Check if you reset the UPI PIN on Google Pay or any other UPI app.

    If you enter your UPI PIN incorrectly 3 times, you can’t make transactions through UPI for the next 24 hours.

    To proceed, you can either wait 24 hours to transact again, or reset your UPI PIN immediately to make payments again. To reset your UPI PIN:

    1. Open the Google Pay Fix problems sending or receiving money (4).
    2. At the top right, tap Profile picture Fix problems sending or receiving money (5) Bank account.
    3. Tap the bank account for which you want to reset the UPI PIN.
    4. Tap Forgot UPI PIN.
    5. Enter the last 6 digits of your debit card number.
    6. Enter the expiry date of your debit card.
    7. Tap Next.
    8. Follow the on-screen instructions.
  7. Check if you reached your bank's maximum transaction limit for the day and other bank-related issues.

    Contact your bank to confirm there are no issues with your bank account.

    To get the contact details of your bank, go to www.digisaathi.info. You can also contact DigiSaathi through their helpline numbers: 14431 or 1-800-891-3333.

  8. If you send money by scanning a QR code, make sure your device’s camera is functional and you do not send more than ₹2000.

    Tip: As per NPCI guidelines, you can’t send more than ₹2,000 INR through the “Scan QR” page.

  9. If you send money directly to a bank account, check if you’ve entered the right details for the receiver’s bank account number and IFSC code.

If you’re still unable to send money after you check the steps listed above:

  • You can make payments with another bank account.
  • Reach out to your bank for the next steps. To get the contact details of your bank, go to www.digisaathi.info. You can also contact DigiSaathi through their helpline numbers: 14431 or 1800-891-3333.

Turn on smart routing through social sharing

What is social sharing

Transactions might take longer or fail because of issues with UPI payment servers. During a payment, if the receiver’s UPI ID is unavailable, you'll be notified to invite them to set up an extra UPI ID.

This invite is sent as a link on social platforms like WhatsApp. Once your receiver sets up an additional UPI ID, you're notified to attempt the payment again.

Invite a recipient to set up an extra UPI ID

If your recipient is having issues receiving money because their UPI ID is unavailable, you can send them a message to set up an extra UPI ID.

  1. On your screen, select Message.
  2. Select the social sharing platform that you choose to send a message.
  3. A link is sent to your recipient.

Tip: Once your receiver sets up an additional UPI ID, you're notified to try the payment again.

If you receive an invite to set up an additional UPI ID

If someone tries to give you money and receives a notification that your UPI ID is unavailable, you may receive a message to create another one. To set up an additional UPI ID:

  1. Tap the link provided in the message.
  2. Follow the on-screen instructions to set up an additional UPI ID.

Need more help?

Try these next steps:

Contact us Tell us more and we’ll help you get there
Fix problems sending or receiving money (2024)

FAQs

Why is my bank account not letting me send money? ›

Insufficient funds. You don't have enough in your account to cover the amount you are trying to transfer. Plus transfer fees. You have incorrect routing and/or account numbers listed.

Why am I not able to send money? ›

Check if you reset the UPI PIN on Google Pay or any other UPI app. If you enter your UPI PIN incorrectly 3 times, you can't make transactions through UPI for the next 24 hours. To proceed, you can either wait 24 hours to transact again, or reset your UPI PIN immediately to make payments again.

Why is my account not receiving money? ›

Some possible reasons include: Incorrect account information: Money may be sent to the wrong account if the sender enters the wrong account number, routing number, or other information. Insufficient funds: The transfer may be declined if the sender's account does not have enough funds.

Why is my money transfer failing? ›

If you fail to make a money transfer, there is a possibility that you have entered the wrong bank code of the intended account. So, before transferring money, make sure that the bank code entered is correct. If you don't know the bank code, you can find out the list of bank codes by searching the internet.

Why is my bank declining me sending money? ›

Here are the most common reasons why your bank can return bank account payments: You don't have enough money to cover the payment amount. The bank account has been closed.

Why is my bank blocking my transfer? ›

Banks block transactions to safeguard their interests in the event of suspicious activity in your account or to comply with regulatory standards.

What does it mean when you can t send or receive money on Cash App? ›

Are you wondering why you can't receive money using Cash app? There are multiple reasons a transaction fails, like server issues, poor internet connection, outdated app version, insufficient balance, etc. However, you can also take different troubleshooting steps to fix the error.

How to check bank server status? ›

To know if a bank's servers are down, you can:
  1. Check the bank's website or mobile app for any announcements or updates about server issues.
  2. Contact customer support and ask about the server status.
  3. Look for discussions on online forums or social media where customers might be talking about server problems.
Oct 10, 2018

Why can't I transfer from my savings account? ›

Regulation D Limits

Regulation D is a federal regulation that restricts the number of transfers and withdrawals you can make from your savings account within any given statement cycle. These limitations are intended to encourage consumers to use savings accounts for saving money rather than for frequent withdrawals.

Why is my bank transaction not going through? ›

Insufficient Funds: Usually, payments fail simply because the customer does not have the required funds available in their account to cover the transaction – or because they have exceeded their credit limit. In either case, their bank will typically reject the payment.

How to unfreeze a bank account? ›

How to Unfreeze an Account. Account freezes are not permanent but generally require the account holder to take certain actions before they can be lifted. The freeze is typically lifted once the person has made payment in full to clear an outstanding debt to a creditor or the government.

Why my bank is unable to process payment? ›

When a payment fails, it is likely due to filters the bank applies to certain transactions made online, or amount limitations applied to the card. If your payment is being rejected, please reach out to your bank to get additional information.

Why is my bank not allowing me to transfer money? ›

There are a few reasons why your bank transfer can be rejected: The bank account you're transferring from may not have enough funds in it to make the transfer. The bank account you're transferring from may be closed. The login credentials for the bank account you're transferring from have been updated.

Why does my transaction keep failing? ›

What causes payment failure? Failed payments can occur from both the merchant's end and the customer's end. A customer will often experience payment failure due to a faulty internet connection, entering incorrect payment details, or because there is not enough money in their account to cover the payment..

Why are bank transfers not going through? ›

Missing paperwork

Banks often ask for supporting documents when making international transfers to verify their legitimacy and detect if there's anything fishy about it. Insufficient documents provided to support the transaction can also lead to bank transfer delays.

Why won't the bank let me transfer money? ›

There are a few reasons why your bank transfer can be rejected: The bank account you're transferring from may not have enough funds in it to make the transfer. The bank account you're transferring from may be closed. The login credentials for the bank account you're transferring from have been updated.

Why is my bank rejecting transfers? ›

Yes, a bank can reject a wire transfer. This could happen for a several reasons, including inaccurate information, suspicious account activity, or insufficient funds.

Why is my bank transfer unsuccessful? ›

Transfers usually fail in case of an issue with your bank account. There are different reasons for a transfer failure: Your bank account was closed; The information about your bank account is not valid (e.g. invalid account number);

Why can't I send money from my savings account? ›

Regulation D is a federal regulation that restricts the number of transfers and withdrawals you can make from your savings account within any given statement cycle. These limitations are intended to encourage consumers to use savings accounts for saving money rather than for frequent withdrawals.

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