Fix issues with “Hey Google” (2024)

Troubleshoot Android phones & tablets

If your Google Assistant doesn’t work or respond to “Hey Google” on your Android device, make sure Google Assistant, Hey Google and Voice Match are turned on:

For more help or to troubleshoot iPhones or iPads, learn how to fix issues on a phone or tablet.

Tip:If you're signed in to a Google Workspace for Education account on your device and can't turn on "Hey Google," the admin might have turned off settings that are needed for "Hey Google" to work. Please contact your admin for more details.

Troubleshoot speakers, Smart Displays & Smart Clocks

Check the speaker, Smart Display, or Smart Clock that you’re experiencing issues with.

  1. Make sure it’s plugged in and powered on.
  2. Make sure it’s connected to the internet and on the same Wi-Fi network as your mobile device.
  3. Make sure the microphone is turned on:
    • Speakers (except Google Home), Smart Displays, or Smart Clocks: On the back of your device, make sure the switch for the microphone is turned on. The switch is often orange or red when the microphone is turned off.
    • Google Home: On the back of your speaker, press the microphone mute button to turn the microphone on or off. Your Assistant will say whether you turned the microphone on or muted it.

For more help with speakers, Smart Displays, & Smart Clocks, learn how to fix issues on a speaker, Smart Display, or Smart Clock or how to adjust how sensitive Google Assistant is to “Hey Google”.

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Fix issues with “Hey Google” (2024)

FAQs

Why is Hey Google not working properly? ›

If your Google Assistant doesn't work or respond to “Hey Google” on your Android device, make sure Google Assistant, Hey Google and Voice Match are turned on: On your Android phone or tablet, go to Assistant settings, or open the Google Assistant app. and say, “Assistant settings.”

How do I fix Google Assistant glitch? ›

Unplug your Google Nest or Home speaker or display. Wait for 10 seconds, then plug it back in. Wait for the device to reboot, then try to ask the Assistant your question again. Reboot your modem and router.

Why is my Hey Google prompt not working? ›

Before you start
  • Step 1: Check for Google app updates. On your Android phone or tablet, in the Google Play Store, go to the Google app page. ...
  • Step 2: Check if Hey Google is turned on. ...
  • Step 3: Check your Assistant's language. ...
  • Step 4: Turn off Battery Saver and Adaptive Battery. ...
  • Step 5: Say "Hey Google"

How do I get Hey Google to respond? ›

Turn on “Hey Google” & teach Google Assistant how to recognize your voice
  1. On your Android phone or tablet, open the Google Assistant app .
  2. Say “Assistant settings.”
  3. Under “Popular settings,” tap Hey Google and Voice Match.
  4. Turn on Hey Google.

Why is Google not answering my questions correctly? ›

Make sure your device recognized the question correctly. Ask your Assistant the question again. Say "Hey Google, repeat the question" to make sure your Assistant understood you correctly. If it's still not recognizing the question, try to speak slower or try another question.

Why is Google Assistant malfunctioning? ›

Some of the easiest ways to fix Google Assistant when it stops working are to ensure Google Assistant is enabled on your device, reset your voice match, and restart your phone. Read on to learn more about these methods and additional steps you can take if Google Assistant still isn't working.

How do I refresh my Google Assistant? ›

Android: Open the side bar menu then the Home settings. Scroll down and select Integrations, then tap on Google Assistant. Tap the "Refresh Devices" button to refresh and the changes will appear in Google Assistant after a few seconds.

How do I clean up Google Assistant? ›

Delete all Assistant activity at once
  1. Go to your Google Account's Assistant activity page.
  2. Sign in to your Google Account.
  3. At the top right, on the "Google Assistant" banner, tap More. Delete activity by.
  4. Under "Delete activity by," choose All time.
  5. Tap Delete.
  6. To confirm, tap Delete.

How do I change my Hey Google settings? ›

Open Google Assistant settings
  1. On your Android phone or tablet, say “Hey Google, open Assistant settings.”
  2. Next to your email address, tap Down . On Pixel 4 and up, tap See all Assistant settings .
  3. Choose an action: To use a different account: Tap the account you want to use.

Why is Google not responding? ›

Update Google Assistant:Ensure that your Google Assistant app is up to date. You can check for updates in the Google Play Store (Android) or the App Store (iOS). Check for Accessibility Settings:If you have any accessibility settings enabled, they may interfere with voice responses.

Why is Google Voice not working? ›

If you're running into errors with Google Voice not working, this could be an internet connection issue. Or you may need to go into your Google Play Store or App Store to update to the latest version of the Voice app. You can also run into issues if you're trying to have more than one Google Voice number on your phone.

Do I always have to say Hey Google? ›

You can have a conversation with your speaker or Smart Display and you don't have to say "Hey Google" before each question or command.

Why is Google not working on my phone? ›

Restart your device and try your search again. If you're able to connect to the Internet, update the Google app to the latest version. To check if you get results, try your search again. When you clear an app's cache, you delete data stored in a temporary area of the device's memory.

Why is my Google Voice not working properly? ›

Check your internet connection: First of all, ensure that you have a stable internet connection to send messages through Google Voice. Clear cache and data: Go to the Settings menu on your device, select Apps or Applications. Next, locate Google Voice, and clear its cache and data.

What is going on with Google today? ›

User reports indicate no current problems at Google.

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