If Google Chrome crashes, freezes, or won’t start at all, you might see one of these messages:
- Proxy error in Google Chrome:
-
err_connection_reset_chrome
-
- This webpage is not available:
err_connection_closederr_connection_failed
Tip: If a specific page won't work, you can try to fix page loading problems.
First: Try these common Chrome crash fixes
Close other tabs, extensions, and apps
Your computer may have run out of memory, and can't load the site while also running your apps, extensions, and programs.
To free up memory:
- Close every tab except for the one that’s showing the error message.
- Quit other apps or programs that are running.
- Pause any app or file downloads.
- Uninstall extensions you don't need. Learn how to uninstall extensions.
Tip: Try to reload the tab that shows the error.
- Quit Chrome and reopen it:
- Windows: Press Ctrl + q.
- Mac: Press
+ q.
- Try loading the page again.
- Tip: You can reopen any tabs that were open before:
- Windows: Press Ctrl + Shift + t.
- Mac: Press + Shift+ t.
- Tip: You can reopen any tabs that were open before:
+ q.Programs or apps sometimes get in the way of a page loading correctly.
- Restart your computer.
- Try loading the page again.
Next: Troubleshoot Chrome crash problems
If you're on a Mac, learn how to spot and remove unwanted software.
Open the page in another browser
To know whether this is a problem with the webpage or Chrome, try to open the page in another browser, like Firefox or Safari.
If it works in another browser, try the steps below:
- Uninstall and reinstall Chrome: There could be something wrong with your Chrome profile that's causing problems. Uninstall Chrome and make sure to check the box to delete browsing data. Then reinstall Chrome.
- Uninstall and reinstall extensions: One of your Chrome extensions could be causing a problem. Uninstall all extensions, then add them back one by one.
- Fix hardware acceleration issues: There could be a problem with how your computer's hardware works with Chrome:
- Open More Settings.
- At the bottom, click System.
- Turn off Use hardware acceleration when available.
- Restart Chrome.
- Open More
Settings.If it doesn't work in another browser, it could be a problem with your network or the website itself. Learn more below.
Fix network issues and report website problems
If the page didn't load in another browser, it could be a problem with your network or the website itself.
Restart your modem and router.
If this doesn't work, contact the website owner and let them know that you have a problem loading the web page.
Fix problems if Chrome won't open at all
Check if Chrome is already open
On your computer, Chrome might already be running in the background. To check if Chrome is open and to force close it:
Windows
- Press Ctrl + Alt + Delete.
- Click Task manager.
- Under "Processes," click "Google Chrome" or "chrome.exe."
- Click End task.
Mac
- Press + Option + Esc.
- Click Google Chrome Force quit.
Adjust your antivirus and check for malware
It's possible that either your antivirus software or unwanted malware prevents Chrome from opening.
To fix, check if Chrome was blocked by antivirus or other software on your computer.
A program or process currently running on your computer might be causing problems with Chrome. You can restart your computer to check if that fixes the problem.
Uninstall and reinstall Chrome
If the above solutions didn't work, we suggest you uninstall and reinstall Chrome. Uninstalling and reinstalling Chrome can fix problems with your search engine, pop-ups, updates, or other problems that might have prevented Chrome from opening.
Still not working? Turn on crash reports to provide more information. Then search for other related issues or post a question in theChrome Help Forum.
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