First Time Right (FTR), or Right First Time, is a concept from Total Quality Management (TQM) that is intended to ensure that activities are performed correctly the first time so that no rework is necessary. By avoiding errors and the associated corrections, costs are to be saved while quality increases. FTR is used in manufacturing and production, among other areas.
What does the First Time Right metric mean?
The First Time Right metric is a key performance indicator (KPI) from quality management and measures the percentage of products that were manufactured correctly in the first run to the total number of products manufactured. The higher the percentage, the more products pass quality control after the first pass.
Example:
1,000 machines produced
920 machines free of defects
80 machines that need to be reworked
920/1,000 = 0.92 or 92%.
The FTR is 92%.
What are the benefits of a high First Time Right metric?
A high number of products manufactured correctly in the first run can save resources (time, material, etc.). When processes are done correctly the first time, there is no need to make corrections or rework. As a result, less time is lost due to repetitive work. This leads to higher quality products, which in turn increases customer satisfaction.
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