FedEx | System Down (2024)

FAQs

Is the FedEx website not working? ›

User reports indicate no current problems at FedEx

FedEx is a courier delivery services company.

If someone is not home to sign for a direct or adult signature, the courier will leave a door tag or reattempt delivery.

If you make too many failed attempts to log in, we'll lock your account. Please wait 60 minutes. Your user ID will be reactivated, and you'll be able to reset your password. If you need more help, contact FedEx Technical Support at 1.877.

FedEx maintained its full fiscal-year outlook of "low-single-digit percentage decline" in revenue and narrowed its earnings view to $17.25-$18.25 per share. In December 2023, FedEx predicted full 2024 earnings of $17-$18.50 per share.

Seasonal weather events (such as severe winter storms or wildfires) and other disruptions (such as power outages, special events, and national emergencies) may occur and cause delays for inbound and outbound shipments.

One of the biggest challenges that FedEx has faced in recent years is the rise of e-commerce and the increasing demand for fast and reliable delivery services. With the growth of online shopping, FedEx has had to adapt its business model to meet the changing needs of consumers.

If no one is present to sign, a notice is left and delivery is reattempted later. FedEx obtains a signature from someone in or around the delivery address, including a next-door neighbor or building manager. If absent, recipients can sign for packages online via the FedEx Delivery Manager app.

How can I request a redelivery? In most cases, FedEx will attempt to deliver your package three times before returning it to the shipper. In case a courier is unable to leave your package, the courier will try to call you to check your availability and attempt the delivery.

If you missed your delivery, FedEx might make additional attempts to deliver your package, or for residential addresses; it may be redirected to a nearby FedEx or FedEx OnSite location for customer pickup.

Online Chat

FedEx Corp / Customer service chat

Why is FedEx firing employees? ›

The layoffs come in the thick of FedEx's Network 2.0 initiative, consolidating its separate Express and Ground networks to reduce the number of stations and delivery routes it uses. By cutting facilities and routes that overlap with others, FedEx can get packages to customers in a more efficient manner.

If you exceed the maximum allowed number of failed attempts to log in, wait 60 minutes after the last attempt, and your User ID will be reactivated. If you need additional help, you can contact FedEx Technical Support at 1.877. 339.2774.

FedEx expects the layoffs to take place over the next 18 months. It is also looking at expenses of $250 million to $375 million related to these headcount reductions. This is part of its larger plan to cut $4 billion in operating costs by the end of 2025.

FedEx's odds of distress is under 8% at this time. It has tiny probability of undergoing some form of financial crisis in the near future. Probability of bankruptcy shows the probability of financial torment over the next two years of operations under current economic and market conditions.

Key Takeaways. FedEx warned of slowing demand because of "volatile macroeconomic conditions," and shares sank. The package delivery giant missed earnings and revenue estimates on a drop in volume, lower fuel surcharges, reduced demand surcharges, and a shift toward less profitable services.

If you already have a tracking number or reference ID but don't see any updates, it means the package is still at the shipper's original location. Once FedEx picks it up, we'll keep you informed until it arrives at your door.

The reason could be inclement weather, a natural disaster, a vehicle issue like a flat tire, or other conditions. We work hard to deliver every package as soon as possible, so a delivery exception doesn't necessarily mean that your shipment will arrive late.

The frequency of scans varies, and it's not unusual for a shipment to go more than 24 hours without an update while it's on its way to the final destination. This is especially true during periods of long travel.

FedEx Express operating income declined due to lower revenue, partially offset by reduced operating expenses. The revenue decrease was driven by volume declines, lower fuel surcharges, reduced demand surcharges, and a mix shift toward lower-yielding services.